Plant Hotgi

Job Purpose

Plan, execute, install, maintain & ensure high up time of all PCs, Laptops, Servers, Printers, Scanners, Video Conferencing equipment, LAN / WAN and installed software.

Enforce compliance adherence w.r.t IT / Info security processes & policies.

Job Context & Major Challenges

Job Context:

IT needs to provide and support infrastructure for effective information and communication systems. This position is required to support ever changing Information Technology and user expectations.

Major Challenges

• Managing high uptime of WAN link thru service provider for which dependency is with third party
• Providing quick resolution & guiding engineer with minimum inputs from user w.r.t problem
• Controlling unauthorised software installations
• Induce user to adopt best IT practices & work in secured manner link
  

KRA 1: IT Infrastructure Planning & Operations Management

Supporting Actions:

• Implement preventive maintenance schedules to ensure optimum performance of IT infrastructure.
• Ensure closure of IT service requests within agreed SLAs.
• Coordinate with internal teams and external vendors to maintain IT system availability.
• Maintain and update the Information Asset Register.
• Support physical verification of IT assets in coordination with Accounts.
• Generate MIS reports and support budget preparation.
• Assist in capacity planning and resource optimization.
• Support cost control initiatives and WCM implementation activities.

KRA 2: Hardware, Software, Network & Application Support

Supporting Actions:

• Monitor SCCM, antivirus status, network performance, and service calls on a daily basis.
• Administer servers, databases, and business applications.
• Ensure timely maintenance of in-house software and hardware systems.
• Maintain 100% backup and restoration readiness for critical data.
• Regularly update and maintain the local intranet portal.
• Coordinate with AMC vendors to ensure maximum uptime of IT assets.
• Ensure software license compliance and adherence to IT policies.
• Monitor server health, event logs, vulnerabilities, and network performance.
• Provide SAP Basis support and support Adityadisha, E-Learning, and other digital platforms.
• Extend IT support to CSR activities, schools, recreation clubs, and officers' clubs.

KRA 3: Information Security & Compliance

Supporting Actions:

• Support achievement of Green Level in Group Information Security Surveys.
• Assist in ISO 27001 audit readiness and compliance activities.
• Ensure effective implementation of information security controls and policies.
• Record, track, and support closure of IT security incidents.
• Conduct periodic vulnerability assessments and security reviews.
• Ensure adherence to backup and disaster recovery plans.
• Create awareness among users regarding information security practices and compliance requirements.

KRA 4: User Enablement & Skill Development

Supporting Actions:

• Conduct user training programs to improve IT system adoption and productivity.
• Provide IT infrastructure and technical support for training sessions.
• Assist users in publishing content on WSS, Intranet, Onstream, Adityadisha, and ULink.
• Provide guidance and support to end users on IT applications and systems.
• Identify self-learning opportunities and enhance technical competencies through training and certifications.
• Stay updated with emerging technologies and best practices in IT operations and information security.

**Relocation to Plant**