About the Opportunity

Job Description

Title: PI & Advisory Operations Associate

Department: Personal Investing (PI) & Advisory Operations - India Team for Germany

Location: Gurgaon, India

Reports To: Head of Personal Investing (PI) & Advisory Operations - India Team for Germany

We're proud to have been helping our clients build better financial futures for over 50 years. By working together - and

supporting each other - all over the world. So, join our Personal Investing (PI) & Advisory Operations team and feel like

you're part of something bigger.

The German Customer Operations department is part of Global Personal Investing and Advisory Operations (GPIA Operations). Operations in Germany supports profitable business growth by continuously improving operational processes and the overarching operating model. The department aims to deliver an outstanding customer experience and works collaboratively with Technology, Client Services and Sales (cross-functional approach). As PI & Advisory Operations in Germany is embedded into the global Operations unit of the group, the German team is able to access additional resources and knowledge to continuously improve operational processes and follow a digital first approach.

PI & Advisory Operations Germany consists of different teams and is organized into the key functions of Post and Document Management, Client-Onboarding and Client Maintenance, Re-Registration and Transfers, Dealing, Ordering, Reconciliation and Distributions, as well as customer regulatory reporting and tax. This role covers the following key processes:

• Processing and verification of all customer fund orders and savings plans within the specified processing times and the processing of error messages.
• Dispatch and processing of all transfer orders received by FFB in an internal database.
• Preparation and execution of fund income distributions and reinvestments.
• Set-up and maintenance of client data and tax acquisition data

Key Responsibilities

• Processing, verification and archiving of customer orders from the workflow system, as well as carrying out research in the event of queries
• Carrying out all dealing instructions received from clients (buys, sells and switches).
• Processing of regular savings and withdrawal plans.
• Processing of internal transfers.
• New fund set-up and maintenance activities.
• Creation and verification of tax-relevant data (acquisition data).
• Entry of fund income distributions data in DIAMOS with the help of external sources such as the Wertpapiermitteilungen (WM) or WM-Access system.
• Allocation of model portfolios to customer accounts and processing of associated transactions and savings plans.

Experience and Qualifications Required

• Fluency in German and English
• Good numerancy and attention to detail
• Process and continuous process improvement knowledge
• Client-centricity
• High level of quality assurance and risk awareness
• Motivation and collaboration

Feel rewarded

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work - finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.