Physical Security Leader

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Job Description Summary

Job Description

Job Profile Summary - Physical Security Leader (Grade F)
Years of experience - 15+ Years

Accountable for establishing, operating, and continuously improving the physical security
function for Lloyds Technology Centre (LTC) India.
The role exists to deliver a locally operated, regulatorily compliant, and group-aligned
physical security model, replacing the current structurally unfit operating construct and
addressing identified risks across life safety, compliance, technology, and operations.
Owns end-to-end physical security across technology, operations, vendors,
governance, and people, ensuring the function is effective, auditable, and sustainable at
scale.
Acts as the senior accountable leader for physical security at LTC, representing the
function with LTC leadership, Group Security, regulators, and external agencies, and taking
ownership of outcomes during incidents, audits, and regulatory engagements.
Success in role is defined by:
- Establishment of a fully operational local physical security model aligned to
Group standards
- Measurable reduction in life safety, compliance, and operational risk exposure
- Delivery of fit-for-purpose technology, vendor, and governance constructs
- Creation of a sustainable, high-performing Physical Security capability at LTC
Job Description
Operating Model Ownership
- Owns the design, implementation, and steady-state operation of the LTC physical
security model, ensuring it is locally administered, regulatorily compliant, and
aligned to Group standards.
- Transitions LTC from a centrally administered model to a locally controlled
operating model with defined Group oversight and information flows.
Transformation Delivery
- Leads the end-to-end physical security transformation programme, including:
o Technology replacement and platform modernisation
o Network and infrastructure changes
o Vendor exit and re-contracting
o Establishment of local administration capability
- Delivers against defined risk priorities, timelines, and regulatory requirements.
Technology & Architecture
- Owns the physical security technology architecture for LTC, ensuring:
o Systems are fit for India operational requirements
o Full compliance with applicable regulatory frameworks
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o Integration into PSOC and wider security infrastructure
- Oversees lifecycle management, resilience, and performance of all security
systems.
Vendor & Commercial Ownership
- Defines and executes the physical security vendor strategy:
o Direct contract ownership
o Competitive tendering and selection
o Performance and SLA management
- Ensures vendors are capable, compliant, and aligned to LTC operational needs.
Regulatory & Compliance Accountability
- Accountable for ensuring LTC physical security meets all relevant legal,
regulatory, and Group standards.
- Ensures capability to respond to law enforcement requirements, data handling
obligations, and audit expectations.
Governance & Reporting
- Establishes the physical security governance framework, including:
o Defined information flows to Group (real-time, periodic, on-demand)
o Performance metrics and reporting cadence
o Escalation and incident management protocols
- Ensures complete, timely, and accurate visibility of physical security posture to LTC
and Group stakeholders.
Risk Management & Assurance
- Owns physical security risk identification, assessment, and mitigation across LTC.
- Ensures continuous improvement of the control environment and demonstrable
compliance.
Incident Leadership & Resilience
- Acts as the senior escalation point for physical security incidents.
- Defines and embeds emergency response, crisis management, and business
continuity arrangements related to physical security.
People & Capability Build
- Builds and leads the LTC physical security function, including:
o Hiring and structuring the team
o Capability development across operations and technology
o Performance management and succession planning
- Establishes a sustainable model capable of independent operation.
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Stakeholder Management
- Engages senior stakeholders across LTC, Group Security, and external agencies.
- Balances local operational autonomy with Group alignment and accountability.
Must Have - Skills and Experience
Core Capability
- Proven experience leading end-to-end physical security functions in a
complex, regulated environment
- Demonstrated ownership of technology-led security environments (access
control, CCTV, PSOC, surveillance systems)
- Strong understanding of regulatory and compliance requirements for physical
security in India
Transformation & Delivery
- Proven track record of delivering large-scale transformation or operating
model change
- Experience transitioning from centralised to distributed / locally governed
models (or equivalent complexity)
Commercial & Vendor Management
- Experience operating with multiple vendors, SLA management and
negotiations.
- Ability to manage multiple vendors across technology and operations
Risk & Governance
- Strong background in risk management, control environments, and
audit/regulatory engagement
- Ability to translate risk and regulatory requirements into practical operating
models and controls
Leadership
- Experience building and leading multi-disciplinary teams (technology +
operations)
- Ability to operate at senior stakeholder level (ExCo / Group / regulators)
Behavioural Expectations
- Ownership mindset: takes accountability for outcomes, not activity
- Decisive under ambiguity: able to act in incomplete and high-risk environments
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- Direct and credible communicator: communicates clearly with senior
stakeholders
- High standards: does not normalise suboptimal control or operational states
- Bias for action: prioritises delivery against active risk over theoretical
optimisation
Good to Have
- Prior experience in financial services / banking environment
- Experience working in multi-jurisdiction / Group-Aligned operating
environments
- Exposure to security technology modernisation programmes or PSOC buildouts
- Familiarity with data localisation and technology compliance requirements
- Experience interfacing with law enforcement, regulatory bodies, or audit
authorities
- Knowledge of integrated security / resilience models (e.g., Fusion Centre
constructs)