PHI - Technical Delivery Manager- Tech Ops

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Technical Delivery Manager   Organization : Prudential Health India ( note: you will be made the offer from PTSI, but after incorporation you contract will be moved to PHI )   Location: Mumbai   Reporting to: Chief Information Technology Officer, or his DR (direct report)   About PHI At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience.   To partner us in this mission, we are looking for an experienced and outcome-driven technology delivery professional. Technical Delivery Manager will be responsible for driving end-to-end technology delivery across multiple business and engineering teams. The role requires strong ownership of delivery planning, execution governance, stakeholder management, risk and dependency tracking, release readiness, and predictable delivery outcomes in a fast-paced digital transformation environment.     Key Responsibilities   ·       Own delivery planning, execution tracking, and governance for technology initiatives across product, engineering, QA, infrastructure, vendor, and business teams. ·       Drive agile delivery ceremonies including sprint planning, backlog refinement, stand-ups, reviews, retrospectives, release planning, and delivery checkpoints. ·       Track and proactively manage milestones, RAID items, dependencies, impediments, change requests, and cross-team commitments to ensure timely closure. ·       Maintain and present delivery artefacts including integrated project plans, RAID logs, sprint reports, release dashboards, status reports, and governance packs. ·       Partner with product owners, architects, engineering leads, QA leads, operations, compliance, vendors, and business stakeholders to align priorities and unblock delivery. ·       Monitor delivery health using metrics such as sprint predictability, velocity, defect leakage, defect ageing, release readiness, environment availability, and production stability. ·       Coordinate UAT, production deployment planning, go/no-go readiness, release communications, hypercare, and post-implementation reviews. ·       Prepare leadership updates, steerco materials, escalation notes, and decision logs with clear visibility on risks, progress, trade-offs, and required interventions.   Required Delivery Expertise   ·       Strong command of Agile, Scrum, Kanban, and hybrid delivery models with the ability to adapt delivery practices to project context. ·       Experience managing end-to-end software delivery lifecycle in regulated or compliance-sensitive domains, preferably insurance, BFSI, health-tech, or enterprise platforms. ·       Ability to communicate effectively with senior stakeholders, technology teams, vendors, and business functions with clear ownership of outcomes. ·       Hands-on experience in delivery governance, risk management, dependency management, escalation handling, release governance, and executive reporting. ·       Proficiency with tools such as Jira, Confluence, Azure DevOps, MS Project, Excel, PowerPoint, Power BI, and collaboration platforms.   Eligibility / Candidate Profile    ·       Minimum 6 years of experience in technology delivery, software delivery management, project/program coordination, or IT delivery leadership. ·       Strong understanding of SDLC, agile execution, release management, environment coordination, QA governance, and production deployment processes. ·       Excellent stakeholder management, written communication, presentation, facilitation, and escalation management skills. ·       Comfortable working with data-driven delivery reporting, dashboards, governance packs, spreadsheets, and executive presentations. ·       Proactive, structured, detail-oriented, and able to convert ambiguity into actionable delivery plans with measurable outcomes. ·       Ability to operate effectively in a fast-paced, evolving, zero-to-one environment with strong ownership, collaboration, and delivery discipline.   Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.