Pharmacy Patient Care Coordinator

Role & responsibilities

• Handle inbound calls from patients, providers, and pharmacies.
• Check medication status and prescription updates.
• Assist with Benefits Verification (BV), Prior Authorization (PA), and Patient Assistance Programs (PAP).
• Explain insurance coverage and treatment-related information in a simple way.
• Answer patient queries with empathy and professionalism.
• Update patient information and document call details accurately.
• Research information across multiple systems while on calls.
• Meet call center metrics such as quality, productivity, and customer satisfaction.