Pharmacy Patient Care Coordinator

Role & responsibilities

As a Pharmacy Patient Care Coordinator, you will be the voice patients, providers, and pharmacies rely on when they call in with questions about their therapy. You will support inbound calls tied to Patient Access Programs, HUB services, benefits verification, prior authorization, and pharmacy support, guiding callers through complex healthcare and reimbursement processes with clarity, patience, and genuine care.

This is a highly regulated, high volume calling environment, and you will be expected to bring both empathy and precision to every conversation, balancing quality and compliance standards while helping people move forward on their treatment journey

Preferred candidate profile

• Bachelors degree preferred, or equivalent experience.
• Minimum one years of experience in an international contact center or inbound voice support environment.
• US healthcare experience is mandatory, preferably within Patient Access Programs, HUB, Reimbursement, Pharmacy Support, Benefits Verification, Prior Authorization, or PAP.
• Experience handling patient, provider, payer, or pharmacy interactions is strongly preferred.