Pharmacy Patient Care Coordinator

Role & responsibilities

• Manage high volume inbound calls from patients, providers, and pharmacies regarding therapy status, prescriptions, and program questions.
• Support callers across Patient Access Programs, HUB services, benefits verification, prior authorization, and pharmacy support processes.
• Build trust and rapport with patients, caregivers, and healthcare providers through clear, confident, and empathetic communication.
• Simplify complex healthcare, insurance, and reimbursement information into language patients can easily understand.
• Ask probing questions and paraphrase what you hear to confirm understanding and avoid miscommunication.
• Research across multiple systems and knowledge bases to identify the correct resolution, owning issues through to completion.