Pharmacy Patient Care Coordinator

Role & responsibilities

As a Pharmacy Patient Care Coordinator, you will be the voice patients, providers, and pharmacies rely on when they call in with questions about their therapy. You will support inbound calls tied to Patient Access Programs, HUB services, benefits verification, prior authorization, and pharmacy support, guiding callers through complex healthcare and reimbursement processes with clarity, patience, and genuine care.

This is a highly regulated, high volume calling environment, and you will be expected to bring both empathy and precision to every conversation, balancing quality and compliance standards while helping people move forward on their treatment journey

Preferred candidate profile

Education & Experience

• Bachelors degree preferred, or equivalent experience.
• Minimum two years of experience in an international contact center or inbound voice support environment.
• US healthcare experience is mandatory, preferably within Patient Access Programs, HUB, Reimbursement, Pharmacy Support, Benefits Verification, Prior Authorization, or PAP.
• Experience handling patient, provider, payer, or pharmacy interactions is strongly preferred.

Skills & Strengths

• Strong verbal and written English communication skills, with a neutral or globally understandable accent and minimal first language influence.
• Ability to manage high volume inbound call queues while maintaining quality, compliance, and productivity standards in a fast paced environment.
• Strong listening skills, with the ability to accurately capture concerns and paraphrase them back to confirm understanding.
• Sound investigative and analytical thinking, with the ability to research across multiple tools and synthesize information into an accurate resolution.
• Comfortable navigating multiple applications simultaneously while keeping the conversation engaged and professional.
• Working understanding of call center metrics such as Average Handle Time, Quality Scores, First Call Resolution, Customer Satisfaction, Service Levels, and Adherence.
• Proven experience working in a highly regulated environment requiring accurate documentation and compliance adherence.