Pharmacy Operations Support-1

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pharmacy Operations Support-1 based in Canada.

This role supports the day-to-day operations of specialty pharmacy services, ensuring patients receive accurate, timely, and compliant care solutions. The position oversees critical workflows including intake, benefits coordination, authorizations, order management, and inventory processes. You will work closely with healthcare professionals, payers, distribution teams, and customer service partners to maintain seamless operations. The role combines operational leadership, process improvement, quality oversight, and team coordination in a healthcare-focused environment. You will contribute to improving patient access, maintaining regulatory standards, and enhancing service delivery through data-driven decisions. This opportunity is ideal for professionals passionate about pharmacy operations, team leadership, and creating meaningful healthcare impact.

Accountabilities:: The Pharmacy Operations Support-1 is responsible for managing specialty pharmacy support activities while ensuring operational excellence, compliance, and high-quality service delivery. The role involves coordinating teams, monitoring performance, improving workflows, and maintaining strong collaboration across healthcare stakeholders.

Lead daily specialty pharmacy operations, including intake processes, benefits investigations, prior authorization follow-ups, financial assistance coordination, and refill or order management.

Assign tasks, provide coaching and support to team members, monitor performance, and reinforce operational policies and procedures.

Track key performance indicators such as turnaround times, claim success rates, call handling efficiency, dispensing accuracy, shipment timelines, and inventory accuracy.

Identify operational challenges, remove workflow barriers, and escalate complex issues or cross-functional decisions when required.

Coordinate with pharmacists, prescribers, payers, distribution teams, and customer service groups to ensure compliant and timely fulfillment.

Maintain standard operating procedures, quality controls, and documentation practices to support accreditation, privacy, safety, and regulatory requirements.

Support continuous improvement initiatives by updating training materials, improving processes, and validating operational enhancements.

Oversee specialty inventory management, including reconciliation of temperature-sensitive and controlled products, cycle counts, and discrepancy resolution.

Requirements:

The ideal candidate brings experience in pharmacy operations, healthcare services, or related environments, with strong organizational skills and the ability to lead teams while maintaining high operational standards.

Bachelor’s degree in healthcare administration, pharmacy operations, business, or a related discipline, or equivalent professional experience.

Minimum of 3 years of experience in pharmacy operations, specialty pharmacy, healthcare services, or a related field.

Previous experience supervising teams or managing operational activities is preferred.

Knowledge of pharmacy workflows, healthcare compliance standards, and quality management practices.

Strong analytical and problem-solving abilities, with experience monitoring KPIs and improving processes.

Excellent communication and collaboration skills to work effectively with internal teams and external healthcare partners.

Ability to manage priorities in a fast-paced environment while maintaining accuracy and attention to detail.

Professional project management certification, pharmacy technician registration, pharmacist licensure, or equivalent credentials are considered an asset.

Benefits:

Competitive salary range of approximately CAD $55,002 to CAD $109,901.

Full-time remote work opportunity based in Canada.

Comprehensive healthcare coverage, including medical, dental, and vision benefits.

Wellness programs supporting physical, emotional, financial, and social well-being.

Family support benefits, including caregiver support, parental leave, adoption assistance, and family-building resources where applicable.

Professional development opportunities, training programs, mentorship initiatives, and career growth resources.

Opportunities to participate in employee communities, volunteer activities, and workplace engagement programs.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1