PEX- Process Excellence || TL, TM & SDM

Hiring: Process Excellence (PEX) TL / TM / SDM

Job Location: Hyderabad, Chennai, Mumbai, Pune
Industry: BPO / KPO / Shared Services
Department: Process Excellence / Operational Excellence

Job Description

We are looking for experienced professionals in Process Excellence (PEX) to drive process improvement, operational efficiency, quality enhancement, and business transformation initiatives across multiple domains.

Designations & Experience

• Team Leader (TL): 5-7 years
• Team Manager (TM): 7-9 years
• Senior Delivery Manager (SDM): 9 12 years

Key Responsibilities

• Drive process improvement and operational excellence initiatives.
• Identify process gaps and conduct root cause analysis.
• Implement Lean Six Sigma methodologies and continuous improvement strategies.
• Monitor KPIs, SLAs, productivity, quality, and operational performance.
• Lead process optimization, standardization, and cost-reduction initiatives.
• Analyze data and prepare reports to identify improvement opportunities.
• Collaborate with stakeholders to implement sustainable process improvements.
• Manage teams, projects, and business transformation initiatives according to the designation.
• Drive governance, performance reviews, and action plans to achieve business objectives.

Required Skills

• Lean Six Sigma certification is mandatory.
• Experience in Process Excellence, Operational Excellence, Continuous Improvement, or Business Process Improvement.
• Strong knowledge of Lean, Six Sigma, Kaizen, RCA, and process mapping.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication and presentation skills.
• Team management and leadership experience appropriate to the role.

Preferred Domain Experience

Candidates from the following domains are encouraged to apply:

• Finance & Accounting (F&A)
• CMT
• Trust & Safety
• Mobility
• Life Sciences / Pharma / PV
• Healthcare
• Insurance
• IT / Technology Operations

Ideal Candidate

Professionals with strong process improvement expertise, data-driven decision-making abilities, and experience in driving measurable operational and business outcomes.

Interested candidates with relevant experience and mandatory Lean Six Sigma certification are encouraged to apply.

Send your updated resume to [email removed] today and take the next step in your career.

Contact- [phone removed]