Personal Shopper & Fashion Stylist

Employment Type: Full-time, work from office, with local travel for customer appointments and events

Preferred Experience: 13 years in personal shopping, fashion styling, boutique sales or premium fashion retail

About Sevora

Sevora is a stylist-led fashion shopping platform offering curated fashion, personal shopping assistance, Try at Home and express delivery. We help customers discover and purchase outfits with confidence and convenience.

About the Role

We are looking for a customer-focused Personal Shopper & Fashion Stylist who can understand individual preferences, curate suitable outfits and help customers make confident purchase decisions.

This role combines styling, personalised service and consultative selling. You will assist customers through in-person appointments, phone or video consultations, WhatsApp and private shopping events, working closely with our Sales Executive and Partnerships & Community Marketing Lead.

Key Responsibilities

1. Personal Shopping and Styling

• Understand each customers preferences, size, fit concerns, budget and shopping occasion.
• Recommend outfits based on the customer’s comfort, personal style and requirements.
• Curate selections across available brands, categories and price points.
• Explain fabrics, silhouettes, garment details, care requirements and styling options.
• Suggest complete looks and complementary products where relevant, within the customer’s budget.
• Offer respectful, practical advice that helps customers feel comfortable and confident.

2. Consultations and Shopping Appointments

• Conduct styling consultations in person and through phone, video or WhatsApp.
• Prepare personalised selections before appointments, checking stock, sizes and prices.
• Guide customers during trials and help them compare fit, comfort and styling.
• Support eligible Try at Home appointments in coordination with the sales and operations teams.
• Record customer preferences, feedback and shortlisted products for future recommendations.

3. Sales and Customer Relationships

• Convert styling consultations and shopping appointments into purchases through helpful recommendations.
• Work with the Sales Executive to follow up on selections, suggest alternatives and resolve product-related questions.
• Build repeat business through relevant new arrivals, occasion-based recommendations and personalised service.
• Identify opportunities for complementary purchases without pressuring customers.
• Capture reasons for non-purchase and returns to improve future selections.

4. Events and Community Shopping

• Support private shopping sessions, residential community events, exhibitions and collection previews.
• Coordinate with the Partnerships & Community Marketing Lead to understand the audience and prepare suitable looks.
• Provide styling demonstrations and individual assistance during events.
• Help interested attendees shortlist products and book follow-up appointments.

5. Product Knowledge and Team Coordination

• Maintain knowledge of Sevora’s brands, collections, sizing, availability and service policies.
• Coordinate with merchandising on customer demand, missing sizes and assortment gaps.
• Share recurring feedback on fit, quality, pricing and product preferences.
• Keep customer styling notes and appointment outcomes updated in the CRM.
• Coordinate with operations for accurate product selection and smooth appointment execution.

Candidate Requirements

• Experience in personal shopping, fashion styling, boutique sales or premium fashion retail.
• Good understanding of fabrics, sizing, fit, colour coordination and outfit styling.
• Ability to recommend both Indian and Western wear for different occasions.
• Strong listening, customer service and consultative selling skills.
• Confidence working with customers who have different tastes, budgets and comfort levels.
• Clear communication in Bengali and Hindi, with working proficiency in English.
• Comfort using WhatsApp Business, digital catalogues, spreadsheets and CRM tools.
• Willingness to travel within Kolkata and support scheduled events, including occasional weekends.

A qualification in fashion styling, fashion design or a related field is preferred but not essential. Relevant retail experience and strong practical styling ability will also be considered. A portfolio or examples of customer styling work will be an advantage.

Key Performance Indicators

• Styling appointment-to-purchase conversion.
• Net sales from assisted purchases.
• Average order value.
• Repeat purchases from assisted customers.
• Customer satisfaction and styling feedback.
• Reduction in avoidable fit or recommendation-related returns.
• Accurate customer profiles and timely appointment preparation.