Personal Banker-Inbound_BRANCH BANKING_0466_4575_1026599

JD

Personal Banker †Inbound (Branch Banking Service)

Role Purpose
The Personal Banker - Inbound is responsible for managing branch-based customer servicing, transaction processing, and cross-selling of banking products while ensuring operational excellence, compliance, and a superior customer experience.

Key Responsibilities

Customer Service

• Act as the first point of contact for walk-in customers.
• Handle customer queries related to accounts, deposits, payments, and banking services.
• Deliver a seamless and high-quality customer experience.

Transaction Processing

• Process cash and non-cash transactions accurately.
• Handle:
  • Cash deposits and withdrawals
  • Demand Drafts (DD)
  • Cheque transactions
  • Account servicing requests
• Ensure adherence to operational processes and turnaround times (TAT).

Sales & Cross-Selling

• Identify customer needs and recommend suitable banking solutions.
• Cross-sell:
  • Savings Accounts
  • Fixed Deposits
  • Insurance Products
  • Debit and Credit Cards
  • Other Retail Banking Products

Operations & Compliance

• Ensure compliance with bank policies and regulatory requirements.
• Maintain transaction records and documentation.
• Follow KYC, AML, and operational guidelines.

Required Skills

• Customer Service Orientation
• Banking Operations Knowledge
• Cash Handling Experience
• Sales & Cross-Selling Ability
• Relationship Management
• Strong Communication Skills
• Attention to Detail
• Problem-Solving Skills

Ideal Candidate Profile

• Experience in branch banking, customer service, teller operations, or retail banking sales.
• Strong understanding of banking operations and customer servicing.
• Ability to balance operational responsibilities with sales and cross-selling targets.
• Good interpersonal and stakeholder management skills.

Role: Personal Banker - Inbound (Branch Banking Service)
Function: Branch Banking / Customer Service / Operations & Sales
Experience Level: 0 to 5 Years (preferred in Banking/Financial Services)