Personal Banker ( BPO Customer Support, Customer Service-Int Voice)

FOR THIS ROLE

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Role & responsibilities

Barclays Personal Banker | Band 3

Location: PUNE

Work Model: Hybrid

Working Days: 5 Days a Week

Process: International Voice Banking

Level: Band 3 | Personal Banker

Role Overview:

We are hiring experienced professionals for the Personal Banker – Band 3 role with Barclays. This is an international voice-based BPO role where you will assist Barclays customers with their everyday banking requirements and provide a high-quality customer experience.

Key Responsibilities:

* Handle inbound customer calls and provide effective resolutions to banking-related queries.

* Assist customers with account-related services, transactions, payments, cards and other banking requirements.

* Understand customer needs and provide appropriate banking solutions while following Barclays’ policies and procedures.

* Maintain a high standard of customer service, accuracy and compliance during every interaction.

* Identify opportunities to educate customers on relevant banking products and services where appropriate.

* Handle sensitive customer information securely and adhere to all regulatory and compliance requirements.

* Meet defined performance parameters such as quality, productivity, customer satisfaction and adherence.

Candidate Profile:

* Minimum 2 years of relevant international BPO voice experience, preferably in banking/financial services.

* Excellent spoken English and strong customer-handling skills.

* Good communication, comprehension and problem-solving abilities.

* Comfortable working in a target-driven and customer-facing environment.

* Willingness to work in rotational shifts, as applicable to the process.

STRICT UAN CHECK. CV AND EPFO HISTORY MANDATORY TO APPLY

Important:

This is a Band 3 Personal Banker position, which is a level below Team Leader and should not be considered an Associate-level position.

30-40% hike on last CTC

Max upto 8-10lpa

Preferred candidate profile