Performance Services Coach

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Business Title - Performance Services Coach

Reporting To - India, Head of Performance Services

What this job involves:

Join our HR Operations team as a Performance Coach, where youll play a pivotal role in delivering exceptional employee experiences across the performance services lifecycle. Youll collaborate closely with HR Business Partners and Centers of Excellence to ensure consistent, compliant, and compassionate handling of critical employee matters.

Responsibilities

• Manager Capability Development Coaching: Deliver end to end targeted coaching and training to managers on performance services best practices and feedback delivery techniques
• Assist managers with drafting and executing written warnings, clarifications of expectations, performance plans and executing terminations.
• Provide individual mentoring and skill-building support to managers to improve their performance services capabilities
• Collaboration with Performance Services Partners Effectively partner with employee relations, legal and HR partners to resolve performance services issues
• Operational Excellence and Performance Tools:
• Utilize Workday process documentation to ensure performance services consistency
• Utilize performance services tools including CAI to help managers role play and execute difficult conversations
• Support Workday system upgrades and process enhancements by testing functionality, gathering user feedback, and recommending improvements
• Performance Analytics Continuous Improvement Utilize Workday data and advanced analytics to generate actionable insights on performance trends, operational efficiency, and organizational capability gaps
• Present findings and improvement recommendations to stakeholders using data visualization and business intelligence tools
• Compliance Quality Assurance: Ensure all performance services activities maintain 100% compliance with country, state, and local regulations while optimizing operational efficiency
• Support conflict resolution processes by providing thorough documentation, analysis, and evidence-based recommendations

Qualifications

• Experience: 5+ years of HR experience with demonstrated success in performance services, process improvement, or operational roles focusing on performance excellence
• Core Competencies: Proven experience in performance services and operational excellence
• Strong project services skills and the ability to simplify the complex
• Knowledge of performance services methodologies, and compliance frameworks
• Technical Communication Skills: Proficiency in Workday, Excel and data analysis tools, combined with excellent coaching, presentation, and stakeholder services abilities

Location

Location: On-site - Bengaluru, KA; Gurugram, HR

Scheduled Weekly Hours

40

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.