Performance Senior Analyst

Skill required: Performance Management - Talent Management
Designation: Performance Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do The Performance Career Mgmt. Analyst will interact with client resources via email, phone call, instant messaging, etc. and will be responsible for that interaction till all relevant actions are completed on it. Must have professional experience working with large multinational companies or have experience with international operations and are responsible for the performance of duties defined.
What are we looking for Education Equivalent : Bachelor or GraduateKnowledge/Skills Requirements:"Good organizational prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player.Results detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriateGood written and verbal skills. Strong English language communication skills"Relevant years of experience into HR Experience in International BPORelevant years of experience into Performance Career Mgmt as an SME.Relevant years of experience into Workday Experience a plusRelevant years of experience intoHR Domain certification would be a plus Strong MS Office and Excel skills "
Roles and Responsibilities: "1. Read, understand and analyze client process as per the business rules as a subject matter expert.2. Execute the process accurately and timely as a hands on processor.3. Master the given process and help the team members to overcome process related queries 4. Escalate issues and seek advice when faced with complex issues/problems.5. Pay close attention to quality of written and verbal English skills within Team.6. Creates a logical plan, realistic estimates and schedule for an activity or project segment.7. Ensure LWIs are followed and updated regularly and train the team members on process updates.8. Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.9. Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. 10. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 11. Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.12. Participates in various internal or client initiatives related to Process.13. Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.14. Plan proper allocation of work.15. Support Team lead / Manager with Daily stats / reporting and MOS.16. Enrich team members with a clear sense of direction and understanding of each others responsibilities.17. To be available on the floor through the day to resolve process related issues.18. Participate in Team building activities.19. Create effective QC and Audit mechanism within process to ensure delivery on SLAs.20. Assist in training/educating HRO personnel on learning and acquired skills in process.21. Help Client with Evaluation process resolving errors22. Provide support to Client in terms of goal setting any Admin help pertaining to it23. Ensure Customer Satisfaction24. Ensure and maintain the security and confidentiality of client data.25. 25. Complete training need analysis for the team on timely manner through quality reports and knowledge tests "


Qualification
Any Graduation