Skill required: Employee Services - Employee Data Process Design
Designation: Performance Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
What would you do? The Performance Senior Analyst will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.
What are we looking for? JOB REQUIREMENTS
Education Equivalent
Any Graduate
Experience
7-9 years. business experience with similar background
Knowledge of MS Office and Excel skills would be a plus
Knowledge/Skills Requirements:
Good organizational & prioritisation skills.
Analytical and problem-solving skills
Multi-cultural awareness
Passion for customer service.
Team player
Results & detail-oriented
Focus on high data accuracy
Quality driven ?? in communications and all system transactions
Strong written and verbal skills in English Language
Core Competencies ??
Professional Qualities
Good oral and written communication skills
Ability to identify and effectively use resources
Excellent customer service skills
Job Description
The Performance Senior Analyst will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.
Key Responsibilities
Read, understand and analyze client processes as per the business rules
Lead and manage the day-to-day operations of the Performance Management team, ensuring timely and accurate handling of employee service requests related to goal setting, feedback, and review cycles
Act as the primary escalation point for complex performance-related queries, system issues, and policy clarifications, ensuring resolution aligns with organizational standards
Coordinate the execution of performance cycles (e.g., mid-year, year-end reviews), including system readiness, communications, and data validation
Maintain accurate and timely updates to performance data, including goal alignment, manager changes, and review statuses
Execute the process accurately and timely as a hands-on processor.
Escalate issues and seek advice when faced with complex issues/problems
Participate in client conference calls and prepare
Roles and Responsibilities: Read, understand and analyze client processes as per the business rules
Lead and manage the day-to-day operations of the Performance Management team, ensuring timely and accurate handling of employee service requests related to goal setting, feedback, and review cycles
Act as the primary escalation point for complex performance-related queries, system issues, and policy clarifications, ensuring resolution aligns with organizational standards
Coordinate the execution of performance cycles (e.g., mid-year, year-end reviews), including system readiness, communications, and data validation
Maintain accurate and timely updates to performance data, including goal alignment, manager changes, and review statuses
Execute the process accurately and timely as a hands-on processor.
Escalate issues and seek advice when faced with complex issues/problems
Participate in client conference calls and prepare ??minutes of meeting??
Ensure LWI??s are followed and updated regularly and train the team members on process updates.
Perform ??Root Cause Analysis? on issues faces and suggest appropriate corrective action for current remediation and future control.
Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls
Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
Update process metrics on daily basis and maintain MIS
Always demonstrate the highest level of customer service
Pay close attention to detail and follow through to resolve any outstanding issues.
Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
Ensure and maintain the security and confidentiality of client data
Update client applications accurately and quickly in accordance with the appropriate User Guides.
Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent
Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads
Participate in Team building activities
Have customer-facing experience & experience of using telephony to speak with clients
Qualification Any GraduationSourced from naukri
