People Systems Lead - US (12-month FTC)

Who we are

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.

Typeform is fully remote by design. For this role, we can hire candidates based in the ET Timezone in the US.

About the Team

At Typeform, our People Systems, Analytics & Operations team builds and operates the systems, data, and processes that power the employee experience at scale.

We’re a globally distributed team responsible for ensuring that our People infrastructure—from HR systems to lifecycle operations—runs reliably, efficiently, and with a strong focus on employee experience.

About the Role

We’re looking for a  People Systems Lead who brings a strong systems-thinking mindset to People Operations.

This role goes beyond executing processes—you will analyze, optimize, and evolve how our People operations work end-to-end . You’ll connect workflows, systems, and employee experience, identifying opportunities to simplify processes and leverage automation to scale effectively.

You’ll play a key role in ensuring our People infrastructure is not only reliable, but continuously improving as we grow. This is a hands-on role with high visibility, where you’ll contribute to both operational excellence and process design across the employee lifecycle.

Please note that this position is for an initial 12-month fixed term contract.

Things you will do:

Analyze, design, and improve People processes

Map and evaluate end-to-end People processes, identifying inefficiencies, risks, and opportunities for simplification

Redesign workflows to improve scalability, reduce manual effort, and enhance employee experience

Partner with People Systems to translate process improvements into system enhancements and automation

Take a structured, systems-level approach to problem solving, understanding upstream and downstream impacts

Operate and improve People systems

Ensure HRIS (HiBob) reflects well-designed processes—not just accurate data—by continuously improving workflows, fields, and automation

Support system updates, configurations, and workflow enhancements

Identify gaps across processes and systems, and drive improvements that combine process redesign and technology enablement

Ensure data quality and operational rigor

Own data accuracy across People systems, ensuring compliance and audit readiness

Support reporting and data validation in partnership with People Analytics and Finance

Contribute to building trust in workforce data through consistent, reliable operations

Enhance employee experience through operations

Act as a primary point of contact for employee inquiries, delivering clear, timely, and high-quality support

Identify friction points in the employee journey and drive improvements

Build simple, scalable processes that improve the overall employee experience

Drive continuous improvement

Proactively identify opportunities to streamline processes, reduce manual work, and increase efficiency

Support cross-functional initiatives that improve People Operations at scale

Help evolve operational practices as the company grows

Own and deliver employee lifecycle operations

Manage end-to-end employee lifecycle processes (onboarding, changes, offboarding) with a focus on accuracy, consistency, and experience

Ensure employee records, contracts, and documentation are maintained with high data integrity and confidentiality

Partner with IT, Payroll, and Total Rewards to ensure smooth execution of lifecycle events

What you already bring to the table:

Experience in People Operations, HR Shared Services, or HR Operations in a fast-paced, high-growth environment

Strong systems thinking mindset —you naturally look at processes end-to-end, understand dependencies, and design improvements that scale

Experience improving or redesigning People/HR processes, ideally with a focus on automation and tooling

Strong working knowledge of HR systems (HiBob or similar HRIS) and data management

Proven experience supporting multi-country populations (US + Europe)

High attention to detail with a strong sense of ownership over data accuracy and process quality

Ability to translate operational challenges into structured process and system improvements

Strong communication skills and a service-oriented approach to employee support

Ability to manage competing priorities in a dynamic environment

Solid understanding of HR compliance and best practices

*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team , empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.

We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.