People Specialist II

We’re building the AI-driven future of customer success, from retention to growth!

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.

About This Role:

We’re looking for a full-time People Specialist to join our People team reporting to the Director, Center of Excellence. This role is a remote role based in USA.

In this role, you'll play a key role in shaping how teammates experience Gainsight throughout their entire employee journey by owning onboarding, managing workplace operations, and executing engagement programs that make every teammate feel welcomed and supported. This is a great opportunity for someone who thrives in a fast-paced, high-growth environment and enjoys working cross-functionally with teams like IT, Finance, People Strategy Partners, and business leaders. The ideal candidate brings strong skills in people operations, employee experience program management, and service-oriented problem-solving.

What You'll Do:

• Serve as a primary point of contact for teammate questions and requests, delivering a high-touch, service-oriented experience.

• Manage the Zendesk service desk queue, ensuring requests are addressed accurately and within established service levels.

• Support employee lifecycle processes including onboarding, offboarding, employee changes, documentation, and general People Operations administration.

• Partner closely with People Strategy Partners to provide operational support and ensure a seamless teammate experience.

• Maintain accurate employee records, process documentation, and People Operations resources.

• Identify opportunities to improve processes, increase efficiency, and enhance the teammate experience.

• Own and continuously improve the onboarding experience for new hires globally, from pre-boarding through 90-day integration.

• Facilitate engaging onboarding sessions that help new teammates feel connected, informed, and set up for success from day one.

• Develop and maintain onboarding resources, playbooks, checklists, and self-service materials.

• Partner with IT, Finance, Hiring Managers, and People Strategy Partners to ensure a seamless onboarding experience.

• Coordinate onboarding logistics, communications, and required documentation.

• Track onboarding metrics and new hire feedback to identify opportunities for improvement.

• Serve as the primary People Team contact for workplace operations across Gainsight's global office locations.

• Partner with local office contacts, building management, and vendors to support workplace needs and resolve issues as they arise.

• Coordinate office-related projects, including office openings, relocations, expansions, and workplace improvements.

• Manage workplace vendors, contracts, renewals, and related budgets.

• Partner with IT and hiring teams to ensure teammates have the workspace access, equipment, and resources needed for a successful first day.

• Monitor workplace expenses and identify opportunities for operational efficiencies and cost savings.

• Plan and execute teammate engagement initiatives, recognition programs, and employee events across a global workforce.

• Manage onboarding swag, Gainversary gifts, company merchandise, and related inventory.

• Coordinate shipping and logistics for onboarding materials, teammate recognition programs, gifts, and company events.

• Partner with Executive Assistants, Teammate Resource Groups (TRGs), and business leaders to support company-wide events and celebrations.

• Support initiatives such as Gainsight Gives, CSR activities, wellness programs, and cultural celebrations.

• Gather participation data and teammate feedback to continuously improve engagement programs and teammate experiences.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For:

• 4-6 years of experience in People Operations, HR Operations, Employee Experience, Workplace Experience, or a related field.

• Experience supporting employee lifecycle processes, including onboarding and teammate support.

• Experience planning and executing employee engagement programs, events, recognition initiatives, or culture-building activities.

• Experience managing vendors, budgets, workplace operations, or office-related programs.

• Strong customer service mindset with a passion for creating exceptional employee experiences.

• Excellent organizational and project coordination skills with the ability to manage multiple priorities simultaneously.

• Strong written and verbal communication skills, including confidence facilitating onboarding sessions and presenting to groups.

• Exceptional attention to detail and follow-through.

• Proactive problem-solving skills with the ability to anticipate needs and take action independently.

• Experience working cross-functionally with People teams, IT, Finance, and business leaders.

• Comfortable operating in a fast-paced, high-growth environment.

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

• The starting base salary range for this role is $60,000 - $70,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.

• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.