People Services Specialist

Role Responsibilities

• Serves as a coordination partner between People Services, HR COEs, and enabling teams to align service needs, clarify responsibilities, and maintain progress on shared priorities. Facilitates stakeholder discussions, documents requirements and decisions, and follows through on actions and dependencies. Provides light project management support and acts as product owner for assigned service or technology enhancements within agreed scope and governance, with strategic direction and delivery accountability retained by the relevant leaders.
• Builds and maintains effective working relationships with People Services, HR COEs, and cross-functional partners to support shared priorities and consistent service delivery.
• Coordinates partnership meetings and working sessions, prepares agendas, captures decisions, and follows up on agreed actions, owners, and timelines.
• Facilitates discovery discussions to understand partner needs, clarify service expectations, and document process gaps and improvement opportunities.
• Coordinates requests, handoffs, and dependencies across teams, clarifying ownership and escalating unresolved issues to the appropriate decision-makers.
• Maintains partnership trackers, process documentation, and decision logs to provide visibility into commitments, outstanding items, and progress.
• Coordinates timely communication of process, policy, and service changes, confirming alignment with the relevant process owners before sharing updates.
• Consolidates stakeholder feedback and service insights to identify recurring needs and recommend practical improvements for review by process owners.
• Supports cross-functional alignment on service boundaries, roles, and handoffs, helping partners resolve coordination gaps through agreed governance channels.
• Prepares concise partnership and initiative updates, highlighting progress, risks, dependencies, and decisions required from stakeholders.
• Provides project management support for assigned initiatives by maintaining milestone and action trackers, coordinating follow-ups, and flagging delivery risks to the project lead.
• Acts as product owner for assigned enhancements, translating agreed partner needs into clear requirements, user stories, and acceptance criteria, and maintaining a prioritized backlog in alignment with business owners.
• Coordinates requirement clarifications, user acceptance testing, and feedback with delivery teams and business users; validates outcomes against agreed acceptance criteria and obtains required business sign-off.
• Supports rollout readiness and operational handover through coordinated communications, updated guidance, and post-implementation feedback to confirm that agreed needs have been addressed.

Minimum Qualifications

• Relevant experience in HR services, stakeholder partnerships, or cross-functional coordination, with demonstrated ownership of assigned activities and deliverables.
• Working knowledge of HR service delivery, case management, employee administration, and the handoffs between HR operations and specialist teams.
• Demonstrated ability to build stakeholder relationships, facilitate discussions, and influence without formal authority , with strong organization and follow-through.
• Willingness to work shifts aligned with EMEA or Americas business hours, based on business needs, while supporting stakeholders and initiatives globally.
• Working knowledge of Workday as the primary HR tool for this role, including employee data and HR processes, with the ability to document business requirements and handle information confidentially.
• Experience with Zendesk or similar case management tools, along with practical exposure to action tracking, requirements documentation, and user acceptance testing.
• Strong written and verbal communication, analytical thinking, and prioritization skills, with an understanding of basic project coordination and product ownership practices.

It would be great If you have

• Exposure to Agile ways of working, backlog prioritization, process improvement, or supporting cross-functional HR and technology initiatives.
• Good understanding and awareness of AI-related concepts and applications.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.