People Services Advisor

We are hiring a People Services Advisor working remotely in France to join our global team.

The People Services Advisor provides first-line HR support to employees through the global People Services model. The role manages HR queries, supports employee lifecycle transactions, and ensures consistent delivery of HR processes and policies.  Operating within a centralized HR service delivery model, the role resolves employee inquiries across multiple HR disciplines, including payroll, benefits, compensation, employee data and HR policies.  Where specialist expertise or local knowledge is required, matters are escalated to the appropriate HR team or Country People Partner (Tier 2).

Key Responsibilities:

Employee Support

Act as first point of contact for HR inquiries from employees and managers via HR shared mailbox

Resolve a broad range of HR queries across the HR discipline including areas such as benefits, payroll, compensation, employee data, and HR policies, ensuring consistent

interpretation of global processes

Triage and route inquiries to the appropriate HR function where specialist expertise is

required

Operate across the global HR operating model, coordinating with relevant HR teams to

ensure timely resolution of employee and manger requests

Maintain accurate case documentation and ensure service requests are resolved in line with

agreed service levels

HR Case & Request Management

Manage HR service requests through the case management system ensuring timely resolution

Track and document HR requests, maintaining clear and accurate case records

Ensure service level expectations are met for response and resolution

Employee Lifecycle Administration

Support standardized HR processes include:

New hire onboarding administration

Employee data changes and updates

Leave and absence administration coordination

Offboarding and exit administration

HR Data & Systems

Maintain accurate employee records in HR systems

Ensure timely and accurate data entry for HR transactions

Support data validation and reporting requests where required

Knowledge & Process Management

Contribute to maintaining HR knowledge base articles and self-service content

Promote employee self-service and HR digital tools

Identify recurring queries and support improvements to HR processes and documentation

Qualifications:

Degree in Human Resources, Business Administration or a related discipline preferred but not essential

Working towards a professional HR certification (e.g. CIPD, SHRM, HRCI or equivalent) is Desirable

Preferred Skills/Experience:

Experience working in HR operations, HR shared services or HR administration

Experience working for an international company

Preferred to have experience working with French work councils

Strong customer service mindset and ability to support employees and managers in a

service environment

Experience using HRIS systems and case managements tools

Ability to manage multiple requests and prioritize workload in a fast-paced service

environment

Strong attention to detail and commitment to data accuracy

Clear communication and problem-solving skills

Comfortable using digital platforms and AI-enabled tools to retrieve knowledge, support case resolution and improve HR service efficiency

Be able to communicate effectively in the English language

Precision for Medicine is the first global precision medicine clinical research services organization, purpose-built to improve the clinical research and development process for new therapeutics. Our novel approach integrates clinical operations excellence, with laboratory expertise, and advanced data sciences to inform every step. We apply our expertise to trials at all stages—from early development through approval—with embedded experience in oncology and rare disease.

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Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

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