People ops

HEALTH CAN’T WAIT.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

⭐ THE PEOPLE OPS ROLE

Are you excited about operating, designing and scaling efficient HR operations in a fast-growing company? Join our vibrant People team as People Ops!

• The People Ops role is central to how we think about HR. It takes a product mindset to people operations, where the employee experience is carefully designed at every key moment: onboarding, offboarding, and everything in between. It drives efficiency and scale across HR processes. It thinks deliberately about what will help those processes actually land, by understanding what stakeholders need and making the right connections to the broader product strategy.

  • Below is an overview of the role's key missions.

  • All of those missions cover all the countries in which Alan operates (Belgium 🇧🇪 , Canada 🇨🇦 , France 🇫🇷 and Spain 🇪🇸 ) and also employees under employment of record.

  • You'll work closely with one amazing mentor from our team, who will guide you through the intricacies of People Operations and help you grow in your role.

  The People team

  • The People team is made up of 11 people who are lucky enough to work in an environment shaped by Alan's Leadership Principles. Every single one of them is a genuine fan of our products and deeply committed to Alan's health mission.

  • It is a generalist team: everyone shares three core missions, namely People on-call, individual situation management, and HRBP. On top of that, each person owns one or more cross-functional topics depending on their flavour.

  • The team covers Learning and Development, Payroll and Admin, Employee Experience and Operational Efficiency, Compliance and Employment Law, and Comp and Ben.

  Your Missions

  On top of the core missions shared across the People team, you will be responsible for:

  • Writing clear, user-centric documentation on our key processes and policies

  • Streamlining and simplifying operations wherever you spot an opportunity

  • Automating recurring processes (at our scale and pace, manual or one-off solutions simply do not hold up)

  • Leveraging AI to multiply the impact of your work

  • Supporting the run on onboarding operations

  • Handling international operations, including visas and relocation

  • Gradually taking on individual situation management, with training and support along the way

  • Gradually support Leads and Coaches at Alan (check our unique management system https://alan.com/fr-fr/blog/tout-alan/a/alan-culture-excellence-coaching), with training and support along the way  

  Outcomes within your first months in the team

  By 2.5 months:

  • You are autonomous to answer day-to-day requests from Alaners through our on-call system.

  • You have documented or improved documentation on one employee experience process or policy.

  • You have shadowed and were reverse-shadowed on individual situation management.

  • You are able to run basic onboarding recurring tasks.

  • You are able to run basic internal ops recurring tasks.

  • You have taken our automation training and shipped one automation.

  By 5 months:

  • You handle simple individual situations without supervision.

  • You have maintained data quality across your scope and flagged structural improvements to existing processes.

  • You have taken on leave management and admin run tasks with growing autonomy.

  IS IT WHAT YOU ARE LOOKING FOR?

  You may be a great fit for this role if:

  • You have at least a first experience in HR (recent graduate profiles with an internship experience are welcome).

  • You are fluent in English, written and spoken (all of our internal processes, documentation and communications are in English).

  • You are based in Paris (Valmy headquarter) or in one of our physical offices.

  • You demonstrate personal methods to prioritize and adapt when workload or context shifts.

  • You are rigorous, with rock-solid attention to detail.

  • You are autonomous: you share a way forward when spotting a problem - while knowing when to ask for guidance on more complex or unusual situations.

  • You have a demonstrated interest in automating and improving recurring processes not only executing them.

  • You are AI-enthusiastic: you actively look for opportunities to leverage tools to amplify your work.

  • You are comfortable interacting with a wide range of people, including senior stakeholders, both internally and externally.

  Nice-to-have

  We are not looking for all of the below - any one of these backgrounds can be a strong signal depending on your routing.

  • You have prior experience in HR ops, even as an intern or work-study.

  • You come from a tech start-up or scale-up background.

  • You have experience in operations, project coordination or office management.

  • You have a background in consulting, audit, legal, compliance, finance or operations.

  Level range

  For this opportunity, we are aiming to hire within the A1-B0 level range https://alan.com/en/careers/a/salary-equity.

🌍 HOW WE WORK

• Location: You must be legally eligible to work from France.

• Remote work: We offer remote work flexibility, but we value in-person collaboration

🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.

YOU WANT TO KNOW MORE ABOUT ALAN?

• 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

• 🤘A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

  #LI-DNP