People Operations Specialist

About Fay

At Fay, our mission is to make nutrition a foundational pillar of preventative care, improving outcomes, accessibility, and affordability at scale. We're building AI-powered infrastructure to transform preventative healthcare. Think that's bold? We're just getting started.

Today, Fay is a three-sided marketplace connecting providers, patients, and payers to revolutionize preventative care delivery. Our b2b2c business-in-a-box solution empowers dietitians to deliver high-quality, affordable nutrition care, helps patients take control of their health, and enables payers to build healthier member populations. Nutrition is our starting point, not the finish line. The platform we're building will expand into new areas of preventative health and wellness as we grow.

We're proud to be one of the fastest-growing companies in healthtech, backed by category-defining investors like General Catalyst, Forerunner, 1984, and Goldman Sachs.

Ready to leverage AI-driven technology to transform preventative care and make a real-world impact on health? Let's talk.

About this Role

You will join as a founding member of Fay’s People Team, reporting to our People leader and taking care of the mission-critical work that helps our team of incredible Faybies thrive. You'll work across the company to keep people operations running smoothly, answer employee questions, and help build the People foundation for a scaling, fast-growing organization.

This is an individual contributor role for someone who is detail-oriented, organized, and energized by being a go-to resource for employees. You're comfortable juggling multiple priorities, enjoy creating order out of ambiguity, and care deeply about delivering a great employee experience.

What You'll Be Doing

Employee Support & Experience

Serve as a first point of contact for employee questions related to benefits, policies, and general People topics, across NYC, SF & Remote locations

Support culture and engagement initiatives, including events, recognition programs, and internal communications

Help ensure a positive, well-organized employee experience at every touchpoint

HR Operations & Process Building

Own day-to-day People Operations administration: payroll, benefits enrollment, leave tracking, and HRIS data integrity

Identify gaps or inefficiencies in existing people processes and help design simple, scalable solutions

Build and maintain documentation, playbooks, and internal FAQs that support consistency as the team grows

Onboarding & Employee Lifecycle

Coordinate and continuously improve the new hire onboarding experience, from offer acceptance through first 90 days

Manage offboarding processes, including exit logistics, documentation, and knowledge transfer

Partner closely with managers and leaders to support performance processes, org changes, and team needs

Compliance & Reporting

Support compliance with employment laws and regulations across the states

Help prepare reports and track People Ops metrics (headcount, time-to-hire, etc.)

Your Skills & Experience

Required Qualifications

3+ years of experience in People Operations, HR, or a related function, at a startup or fast-growing company

Highly organized with strong attention to detail and follow-through

Comfortable working with HRIS tools and other People Ops tools/systems

Excellent written and verbal communication skills, with a service-oriented approach to supporting employees

Demonstrated ability to handle sensitive and confidential information with discretion and judgment

Comfortable in fast-paced environments where priorities shift quickly and processes are still being built

NYC or SF-based, and able to join the team in-office on a hybrid rhythm

Preferred Qualifications

(Not required, but strong differentiators)

Exposure to benefits administration, leave management, or basic employment compliance

Familiarity with common HRIS/payroll platforms (e.g., Rippling, Greenhouse, Gem)

Experience in a healthcare, marketplace, or operations-heavy environment

Compensation Range $100,000 — $130,000 USD

Fay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.