People Operations & Learning Design Specialist

Who We Are

Concert Health is the leading national behavioral health medical group committed to integrating the Collaborative Care model into existing health care practices to improve patients’ lives. We believe everyone, regardless of location or insurance, should have easy access to personalized, high-quality behavioral health support that is guided by the provider they trust.

Our Collaborative Care program effectively targets and treats most behavioral health conditions, while embracing behavioral health as central to the patient's care journey and overall health. With its clinical excellence and operational efficiency, Concert Health is the preferred partner for health systems and medical groups seeking to deliver integrated behavioral health care that is both scalable and sustainable.

Role Summary

The People Operations & Learning Design Specialist is an individual contributor role on the People Team that sits at the intersection of HR technology, learning, and project management. This person administers our HRIS (UKG and other HR systems), owns and administers our Learning Management System, designs and builds engaging training for staff, interns, and provider partner organizations, and drives project management for People Team initiatives from planning through execution. This role requires a systems-minded, detail-oriented builder who is equally comfortable configuring a workflow in UKG, designing an e-learning module, and keeping a cross-functional project on track.

Key Responsibilities

HR Systems Administration

Serve as the primary administrator for UKG and other core HR systems, owning configuration, workflows, permissions, and data integrity.

Manage employee data changes, integrations, and system updates in partnership with People Team and IT stakeholders.

Troubleshoot system issues, manage vendor support tickets, and evaluate new modules, features, or tools to improve HR systems.

Build and maintain reports and dashboards to support People Team and business decision-making.

Ensure HR systems remain compliant with data privacy, security, and recordkeeping requirements.

Learning Management System (LMS) Administration

Manage the day-to-day administration of the organization’s LMS, including user provisioning, course assignments, completions tracking, and reporting.

Maintain LMS content architecture, learning paths, and catalog organization so learners can easily find and complete required training.

Troubleshoot LMS issues for end users and escalate vendor issues as needed.

Evaluate and recommend LMS enhancements, integrations, and features, including exploring Salesforce-integrated LMS capabilities.

Instructional Design

Work across departments with subject matter experts to build training programs and resources appropriate for audiences with varying levels of experience, including virtual instruction, interactive on-demand learning, videos, documents, knowledge checks, and other job aids.

Transform raw content into informative and engaging learning experiences.

Design and develop interactive and engaging training for clinical and non-clinical staff, interns, and provider partner organizations.

Adapt existing instructor-led training materials for asynchronous delivery in the LMS.

Develop performance indicators to evaluate the efficacy of training programs and materials, and assist with evaluation strategies.

Update existing training materials as needed to align with changes in the organization’s systems, technology, processes, and policies.

Look for new ways to facilitate learning across a fully remote workforce.

People Team Project Management

Own project management for People Team initiatives, including building project plans, timelines, and tracking tools, and driving work to completion.

Coordinate cross-functional stakeholders across People Team, IT, and business leaders to keep systems, LMS, and training projects on schedule.

Manage competing priorities across HR systems, LMS, and instructional design workstreams, communicating status, risks, and timelines to stakeholders.

Document processes and maintain project records to support continuity and knowledge sharing across the People Team.

Qualifications

Available to work full-time, remotely with a flexible schedule.

Strong written and verbal communication skills; you write and speak clearly and concisely, and are fluent in English.

Exceptional attention to detail.

Recent, hands-on experience administering an HRIS (UKG strongly preferred) or similar HR systems.

Recent experience implementing and/or managing a Learning Management System.

Experience facilitating, training, or teaching, and a solid grounding in adult learning and instructional design principles.

Experience with various learning delivery modalities.

Strong analytical skills to review, organize, and adapt complex material for varied audiences.

Strong project management experience and the ability to manage and prioritize multiple simultaneous projects independently.

Minimum of 3 years of recent experience in the development of learning programs.

Bachelor’s degree in Instructional Design, Education, Human Resources, or a related field. Master’s degree preferred.

Experience developing engaging training experiences using various authoring tools such as Adobe Creative Suite, Articulate Rise, InDesign, Captivate/Storyline, or other similar software.

Proficient in Microsoft Suite (Word, Excel, PowerPoint) or Google Suite (Docs, Sheets, Slides).

Preferred Qualifications

Knowledge of health or behavioral health care.

Experience with Salesforce-integrated learning management systems.

Experience with UKG specifically, including report writing, workflow configuration, or module implementation.

Base Salary Range: $75,000 - $100,000

Benefits

100% remote with employer supplied computer equipment

$50.00/month non-taxable remote stipend

Work/life balance with 10 paid holidays, sick time, and flexible PTO plans

Medical, Dental, and Vision plans effective on the first day of employment

First Stop Health to medically enrolled members and their immediate family members for FREE

Employer paid Short Term Disability and Long Term Disability plans

Employer paid Life and AD&D insurance of $50,000

Employer paid Parental Leave of 12 weeks

401K

Come As You Are - You Are Welcome Here

Concert Health is a diverse and inclusive Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture. We are dedicated to providing a safe, equitable, respectful, and supportive work environment to all without regard to race, color, religion, sex, gender, national origin, age, pregnancy, disability, sexual orientation, military or veteran status, genetics, or any other status protected by federal, state, or local laws. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Concert Health employees are expected to comply with this policy. If you share our vision and are good at what you do, come as you are. You are welcome here.