People Operations Apprentice

Job Summary

We are looking for a motivated and detail-oriented People Operations Apprentice to join our People Operations team. This role provides hands-on exposure to core People Operations processes, including employee experience, compliance, HR systems, benefits administration, and employee lifecycle activities.

The apprentice will work closely with the People Operations team and cross-functional stakeholders while developing practical skills in People operations, data management, reporting, and employee support.

Programme Details

• Work Type: Apprenticeship
• Department: People
• Sub Department: People Operations
• Duration: 6 months
• Monthly
• Location: Remote - India
• Programme Start: September 2026

Responsibilities

Employee Experience Communication

• Draft employee communications, policy updates, reminders, and People Operations announcements for review.
• Analyze recurring employee helpdesk queries and help improve FAQs and employee self-service resources.
• Support scheduling and coordination of employee webinars and related communications.

Analytics Reporting

• Analyze employee helpdesk metrics, including ticket volumes, categories, SLA performance, and resolution times.
• Track onboarding, offboarding, leave, and attendance metrics and assist with periodic reporting.
• Support the preparation of ad hoc reports, dashboards, and data insights for the People Operations team.

Compliance Employee Lifecycle Support

• Maintain employee records and validate mandatory documentation to support compliance and audit readiness.
• Audit pending onboarding and offboarding activities and coordinate with relevant stakeholders to ensure timely completion.
• Support recurring People Operations compliance and validation activities.

Process Documentation Knowledge Management

• Create and maintain quick-reference guides, checklists, FAQs, and process documentation.
• Keep People Operations knowledge repositories and shared documentation organized and up to date.
• Identify opportunities to simplify and standardize People Operations processes.

HR Operations Data Management

• Support employee benefits renewal and related operational activities.
• Assist with HR data clean-up, validation, and reconciliation across Darwinbox and other HR systems.
• Validate employee information, including bank account and payroll-related data, to maintain data accuracy.
• Support People Operations projects and process improvement initiatives as required.

Coordination Administrative Support

• Maintain trackers and follow up on action items to support timely completion of People Operations activities.
• Coordinate with internal stakeholders across People Operations, Payroll, IT, and other teams as required.
• Provide day-to-day operational and administrative support to the People Operations team.

Requirements

• Bachelors degree
• Strong attention to detail and accuracy
• Good written and verbal communication skills
• Comfort working with data, spreadsheets, and reports
• Strong organizational and follow-up skills
• Ability to handle employee information with confidentiality and discretion
• Willingness to learn and take ownership of assigned responsibilities
• Ability to collaborate effectively with multiple teams and stakeholders
• Interest in building a career in Human Resources or People Operations
• Basic proficiency in Microsoft Excel or Google Sheets would be an advantage

HighLevel India Apprenticeship Policy

This Apprenticeship Policy is issued pursuant to and in compliance with the Apprentices Act, 1961 (as amended), the Apprenticeship Rules, 1992, the National Employability Enhancement Mission (NEEM) Guidelines (if applicable), and the National Apprenticeship Promotion Scheme (NAPS) Guidelines notified by the Ministry of Skill Development and Entrepreneurship.