People Operations - Advisor

Job Description

• As a People Operations Advisor ,You will be part of the team that is the first point of contact for employees and leaders, helping them solve HR queries online, on the phone or on site. Whether their issue is big or small, our people should feel cared for just the same and your role is making sure they have a great experience when they reach out to HR.
• You will join the People Operations Advisory team with the new HR service delivery model, processes and technology. Your role as a People Operations Advisor will be to solve the HR-related queries of our employees and managers and make sure their interaction with HR results in a great experience.
• Own to resolution people s inquiries about HR policies and procedures, like compensation, benefits, performance management, leave, payroll and HR applications, and other matters related to the employee lifecycle.
• Respond to our employees and managers through a variety of channels (HR case management, phone, email, live chat)
• Guide employees and managers in using self-service in Workday and other HR systems, to facilitate technology adoption
• Promote the usage of the employee HR Portal by providing guidance on HR knowledge content, such as global local HR policies, How-To, etc.
• Manage HR data quality and perform transactions in Workday and other HR applications
• Work together with People Partners and functional specialists to solve complex queries
• Prepare and handle HR documentation
• Coordinate and administer onboarding and offboarding processes
• Support improvement activities to simplify and standardize the HR processes
• Deliver on high employee satisfaction, accuracy, and timeliness.
• You will furthermore support the delivery of the HR Cycle with administrative tasks related to onboarding, Employee life cycle, job moves, exit, etc.
• Knowledge of local labour law would be beneficial
• Experience working with HR systems, preferably Workday and workday case management.
• Strong communication and problem-solving skills, ability to manage conflict, and attention to detail
• Drive to identify needs, investigate options, seek solutions and partner with other HR colleagues to resolve issues.
• Proficiency in Excel
• Ability to take initiative, manage multiple priorities and work in a fast-paced environment
• Ability to be an engaged member of a virtual team
• Closure orientation and low tolerance for delays and deviations
• A degree in Human Resources or similar and knowledge of HR concepts are a strong plus.
• Flexible to work varied hours based on business needs.

Required Qualifications

• Bachelor s degree in Human Resources, Business Administration, or a related discipline, or equivalent work experience.
• 2-4 years of experience in HR Operations, HR Shared Services, People Operations, or a customer support environment.
• Experience working with HR systems, preferably Workday and HR case management platforms.
• Strong communication skills, both written and verbal, with the ability to explain HR policies and processes clearly.
• Demonstrated problem-solving and analytical skills with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced, service-oriented environment.

Preferred Qualifications

• Knowledge of employee lifecycle processes, HR operations, and shared services environments.
• Understanding of local labor laws and HR compliance requirements.
• Experience supporting global or regional employee populations.
• Familiarity with continuous improvement methodologies and process standardization initiatives.

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