People & Culture Manager

Job Summary

The People & Culture Manager is driving the hotel's people strategy and fostering a positive, engaging, and high-performing workplace culture. The role is responsible for managing day-to-day human resource operations, employee engagement initiatives, talent management, employee relations, and ensuring effective implementation of HR policies and practices in alignment with luxury hospitality standards.

Responsibilities

• Act as a point of contact for associates and department leaders on employee-related matters.
• Ensure consistent implementation of HR policies, procedures, and service standards.
• Promote a positive workplace culture aligned with the hotel's values and brand philosophy.
• Support initiatives that enhance employee experience, engagement, and retention.
• Foster open communication between management and associates.
• Drive employee engagement activities, recognition programs, and welfare initiatives.
• Conduct employee connect sessions and gather feedback for continuous improvement.
• Support initiatives to improve employee satisfaction and retention.
• Ensure accurate maintenance of employee records, HR documentation, and reports.
• Monitor attendance, leave management, and HR administration processes.
• Ensure compliance with company policies, statutory requirements, and labor regulations.
• Support internal and external HR audits.
• Coordinate with payroll and other stakeholders for smooth HR operations.
• Prepare HR reports, dashboards, and workforce analytics for review by the Director of People & Culture.
• Track key HR metrics including turnover, retention, recruitment status, engagement, and training participation.
• Provide insights and recommendations to support people-related decisions.
• Assist in developing action plans based on employee feedback and business requirements.

Qualifications

• Bachelors degree in Human Resources, Business Administration, Hotel Management, or a related field.
• Masters degree in HR Management or equivalent is preferred.
• Minimum 6-8 years of experience in Human Resources, preferably within a 5-star hotel or luxury hospitality environment.
• Strong understanding of HR operations, employee relations, talent management, and hospitality culture.

Additional Information

• Good communication and customer contact skills
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times