People Consulting-HRT Managed Services-Manager

The Opportunity

As a Manager within HR Managed Services, you will lead end-to-end HR transformation and operational delivery engagements, helping organizations design, build, transition, and run scalable HR service delivery models.

You will drive service excellence through governance, operational performance management, continuous improvement, workforce optimization, and technology-enabled process transformation. Partnering with senior stakeholders, you will shape strategic transformation agendas while ensuring sustainable operational outcomes.

In parallel, you will play a key role in growing the HR Managed Services practice through solution innovation, business development, client pursuits, and the development of market-leading managed service offerings.

Your Key Responsibilities

Engagement Leadership & HR Transformation

• Lead current-state assessments, transformation diagnostics and business case development for HR service delivery initiatives.
• Design integrated future-state HR operating models covering processes, organization, governance, service management and enabling capabilities.
• Lead stakeholder workshops, decision forums and executive-level discussions to align priorities and resolve design issues.
• Develop transformation roadmaps, implementation plans and change approaches that are practical and sustainable.

HR Shared Services & Service Centre Set-up

• Lead the design and set-up of HR Shared Services or HR Service Centres, including scope, service catalogue, organization structure, role design, governance, interaction models and service management frameworks.
• Oversee process standardization, SOP and playbook development, transition planning, knowledge transfer, training, operational readiness and stabilization.
• Define KPIs, SLAs, reporting and governance mechanisms, and establish continuous improvement routines.
• Identify opportunities for simplification, automation and self-service without making technology implementation a prerequisite.

Client, Delivery & People Leadership

• Own engagement delivery, financials, quality, risks, dependencies and stakeholder expectations across one or more workstreams.
• Build trusted relationships with senior client stakeholders and collaborate with EY member firms and multidisciplinary teams.
• Lead, coach and develop project teams, ensuring clear accountability and high-quality deliverables.
• Provide subject matter guidance and challenge teams to develop insight-led, outcome-focused recommendations.

Practice Development & Business Growth

• Lead or significantly contribute to proposals, RFP/RFI responses, solution design, commercials, effort estimates and client presentations.
• Identify opportunities within existing and prospective accounts and support pipeline development and pursuit strategy.
• Develop market-relevant offerings, thought leadership, methodologies, credentials and reusable assets.
• Contribute to capability building, knowledge management and the growth of the HR Managed Services practice.

Skills and attributes for success

• Deep understanding of end-to-end HR processes, HR service delivery, Shared Services and HR operating models.
• Demonstrated experience leading HR transformation, process redesign and service centre design or set-up engagements.
• Strong consulting, executive stakeholder management, facilitation, negotiation and decision-making skills.
• Ability to shape ambiguous business problems into clear solutions, roadmaps and measurable outcomes.
• Strong engagement management, commercial awareness, team leadership and quality management capabilities.
• Excellent written, verbal and executive presentation skills.
• Open to travel nationally and internationally for approved client projects in line with EY and country-specific travel advisory guidelines.

Ideally, You'll Also Have

• 10-14 years of experience in HR Transformation, HR operations, HR Shared Services or consulting.
• Master's degree in HR or a full-time MBA/EMBA.
• Hands-on experience leading HR operating model design, Shared Services advisory, service centre setup and transition.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.