People and Culture Manager

Company Description Cygnett Hotels and Resorts is a progressive, tech-savvy hospitality group that designs contemporary experiences tailored to the needs of today's travelers. The organization has evolved into a multi-brand hospitality ecosystem centered on the Cygnetture experience, combining quality, comfort, and distinctive service. Its diversified portfolio enables the group to respond effectively to the rapidly changing hotel industry and guest expectations. Cygnett's success is driven by core values focused on creating exceptional value for owners, guests, team members, and shareholders. The company fosters a culture of innovation, service excellence, and continuous improvement across all properties.
Role Description The People and Culture Manager is a full-time, on-site role based in Chail, responsible for shaping and sustaining a positive workplace culture across the hotel. This role oversees end-to-end HR operations, including talent acquisition, onboarding, performance management, and employee relations. The People and Culture Manager designs and implements policies and initiatives that support employee engagement, learning and development, and retention. They collaborate with hotel leadership to align people strategies with business goals, ensure compliance with labor regulations, and promote fair, inclusive practices. Daily activities include supporting managers with HR guidance, handling grievance resolution, facilitating training sessions, maintaining HR documentation, and driving culture-building programs that reflect Cygnett's values.
Qualifications

• Demonstrated experience in human resources management, including recruitment, onboarding, performance management, and employee relations.
• Skills in culture-building, employee engagement, and change management to support a positive and inclusive workplace environment.
• Knowledge of HR policies, labor laws, compliance requirements, and best practices in hospitality or service-oriented sectors.
• Strong communication, interpersonal, and conflict-resolution skills, with the ability to coach and support leaders and team members.
• Ability to manage HR data, HRIS tools, and reporting, with attention to detail and confidentiality.
• Proven capacity to work on-site in a hotel setting, collaborate across departments, and balance strategic and operational HR responsibilities.
• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field; HR certifications are an advantage.
• Prior experience in hospitality or a multi-site service organization is preferred.