PEGA CJCM

• Design and develop customer journeys and case management solutions using Pega CJCM.
• Configure and customize Pega Customer Decision Hub (CDH) and related customer engagement capabilities.
• Develop and manage Pega case types, workflows, stages, processes, SLAs, and business rules.
• Configure Customer Journey Management capabilities to deliver personalized customer experiences.
• Work with business stakeholders to understand requirements and translate them into scalable Pega solutions.
• Develop and configure Pega UI, data models, decisioning rules, integrations, and APIs.
• Implement integrations with external systems using REST/SOAP APIs and other integration frameworks.
• Perform application testing, debugging, troubleshooting, and production support.
• Follow Pega best practices and ensure solutions are scalable, reusable, and maintainable.
• Participate in requirement analysis, design discussions, code reviews, and deployment activities.
• Collaborate with cross-functional teams including business analysts, architects, QA, and other development teams.
• Experience with Agile/Scrum methodology.
• Strong analytical, problem-solving, and communication skills.
  
  

Preferred Qualifications

• Pega CSA / CSSA certification is preferred.
• Experience working on Pega Customer Decision Hub / Next-Best-Action implementations.
• Exposure to Pega Customer Service or other Pega CRM solutions.
• Experience in production support and troubleshooting.
• Knowledge of CI/CD and Pega deployment practices.
  
  

Roles & Responsibilities

We are looking for an experienced Pega CJCM Developer with strong hands-on experience in Pega Customer Decision Hub (CDH), Customer Journey Management, and Pega case management capabilities. The candidate will be responsible for designing, developing, configuring, and supporting Pega-based customer engagement and journey solutions.