Pega CDH

Experience: 6-10 Years
Location: Bengaluru / Hyderabad / Pune / Chennai
Notice Period: Immediate to 30 Days Preferred

Job Summary

We are seeking an experienced Pega CDH Developer with strong expertise in Pega Customer Decision Hub (CDH), Next-Best-Action (NBA) Designer, Decision Strategies, and customer engagement solutions. The ideal candidate will be responsible for designing, developing, and implementing real-time decisioning and personalized customer engagement solutions using the Pega platform.

Key Responsibilities

• Design and develop customer engagement solutions using Pega Customer Decision Hub (CDH).
• Configure and implement Next-Best-Action (NBA) Designer and decisioning frameworks.
• Develop Decision Strategies, Adaptive Models, Predictive Models, and Arbitration rules.
• Create and manage Business Issues, Groups, Actions, Treatments, and Engagement Policies.
• Implement eligibility, applicability, suitability, and contact policy rules.
• Configure Data Flows, Data Sets, Proposition Management, and Customer Profiles.
• Design real-time and batch decisioning solutions across digital and assisted channels.
• Integrate Pega CDH with external systems using REST/SOAP services.
• Collaborate with business stakeholders to translate marketing and customer engagement requirements into technical solutions.
• Perform code reviews and ensure adherence to Pega guardrails and best practices.
• Support deployment activities and provide production support when required.

Mandatory Skills

• Strong experience in Pega CDH / Pega Customer Decision Hub.
• Hands-on experience with Next-Best-Action Designer.
• Decision Strategies and Decision Management.
• Adaptive Models and Predictive Analytics.
• Engagement Policies (Eligibility, Applicability, Suitability).
• Business Issues, Groups, Actions, and Treatments.
• Data Flows, Data Sets, and Customer Analytics.
• Pega PRPC development experience.
• REST/SOAP integrations.
• Agile/Scrum methodology.

Preferred Skills

• Pega Infinity 23/24/25 experience.
• Pega Constellation experience.
• Knowledge of Customer Journey Management.
• Experience in Banking, Financial Services, Telecom, or Insurance domains.
• Exposure to GenAI capabilities within Pega.

Certifications (Preferred)

• Pega Certified Decisioning Consultant (CPDC)
• Pega Certified Senior System Architect (CSSA)
• Pega Certified System Architect (CSA)

Education

• Bachelor's degree in Computer Science, Information Technology, or related field.