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    Job · 20494448

    GURUGRAM · FULLTIME

    Peer Review & Vendor Operations Supervisor

    SAGE Publications

    SAGE Publications

    Gurugram · onsite · Posted 13d ago

    Sourced fromNaukri
    Undisclosed5–10 yrsfulltimeGurugram

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    Section · 01

    About this role



    Peer Review Vendor Operations Supervisor

    If you re passionate about making a difference, value flexibility and autonomy, and are looking for a supportive and inclusive environment, consider making Sage your next career move.

    Role Summary
    This role is responsible for leading end-to-end peer review operations while driving vendor governance, operational analytics, and continuous process improvement for GSD-OA. The incumbent will oversee internal editorial operations, manage vendor delivery performance, and leverage data-driven insights to optimize workflow efficiency, quality, and turnaround times.
    The position plays a critical role in ensuring seamless manuscript progression from submission through production by maintaining operational excellence, strengthening stakeholder engagement, mitigating risks, and enabling scalable, performance-driven workflows across both internal and external teams.


    Key Responsibilities

    Peer Review Operations Team Leadership
  1. Lead and oversee end-to-end peer review operations from manuscript submission through handoff to production.
  2. Manage, mentor, and develop a team of 5-7 professionals, ensuring effective workload distribution and performance management.
  3. Drive daily and weekly operational planning to achieve productivity, quality, and turnaround time targets.
  4. Monitor team performance through defined KPIs, identify improvement opportunities, and implement development plans.
  5. Foster a culture of accountability, collaboration, and continuous learning.
  6. Proactively identify and escalate operational, workflow, and people-related risks.


  7. Vendor Management Governance
  8. Serve as the primary operational liaison for external vendor partners.
  9. Establish and maintain strong vendor relationships aligned with quality standards, SLAs, KPIs, and business objectives.
  10. Track vendor performance using scorecards, dashboards, and governance frameworks.
  11. Conduct regular performance reviews, feedback discussions, and service improvement initiatives.
  12. Manage operational escalations, compliance concerns, and delivery risks.
  13. Drive corrective and preventive actions to address performance gaps and ensure service excellence.


  14. Operational Analytics, Reporting Capacity Planning
  15. Develop, maintain, and enhance operational dashboards, reports, and trackers using Excel and Power BI.
  16. Monitor key operational metrics including throughput, turnaround time, backlog, productivity, quality, and resource utilization.
  17. Analyze data trends to identify bottlenecks, capacity constraints, and process inefficiencies.
  18. Support workforce planning, forecasting, and capacity management through data-driven insights.
  19. Present actionable recommendations and performance insights to leadership stakeholders.
  20. Drive a culture of data-based decision-making across operations.


  21. Workflow Governance, Risk Management Process Improvement
  22. Ensure consistent and efficient execution of peer review workflows across internal and vendor-supported operations.
  23. Identify operational bottlenecks, quality concerns, and turnaround time challenges, driving timely resolution.
  24. Monitor recurring issues and implement sustainable mitigation and preventive measures.
  25. Lead initiatives focused on workflow optimization, process standardization, and operational scalability.
  26. Continuously improve SOPs, governance frameworks, and operational controls.
  27. Champion operational excellence through Lean thinking and continuous improvement methodologies.


  28. Stakeholder Cross-Functional Collaboration
  29. Build strong relationships with editors, authors, reviewers, publishers, and internal stakeholders globally.
  30. Partner closely with Editorial, Production, Technology, Quality, and Operations teams to ensure seamless workflow execution.
  31. Support vendor onboarding, training, knowledge transfer, and transition management activities.
  32. Act as a key communication bridge between global stakeholders, including US, UK, and offshore teams.
  33. Provide timely operational updates and drive stakeholder confidence through proactive communication.


  34. Process Governance Documentation
  35. Ensure all process documentation, SOPs, training materials, and governance frameworks remain accurate and up to date.
  36. Maintain audit-ready operational records, performance reports, and governance trackers.
  37. Evaluate reporting effectiveness and introduce enhancements to improve operational visibility and decision-making.
  38. Ensure compliance with internal operational standards and quality requirements.


  39. Qualifications Experience

    Education
  40. Bachelors Degree in Business Administration, Publishing, Life Sciences, Operations Management, or a related discipline.


  41. Experience
  42. 5+ years of experience in academic publishing, peer review operations, scholarly communications, or related operational environments.
  43. Demonstrated experience in team leadership, people management, and capability development.
  44. Proven experience managing vendor relationships, performance governance, and service delivery.
  45. Strong operational management experience with ownership of workflow performance, resource planning, and productivity optimization.
  46. Experience working in fast-paced, metrics-driven environments with multiple stakeholder groups.


  47. Technical Functional Skills
  48. Advanced proficiency in Microsoft Excel and Power BI, including dashboard development, reporting, and analytical interpretation.
  49. Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
  50. Sound understanding of peer review workflows, manuscript management systems, and academic publishing operations.
  51. Experience managing KPIs, SLAs, quality metrics, and operational governance frameworks.
  52. Strong project management and process improvement capabilities.
  53. Excellent stakeholder management, communication, and influencing skills.
  54. Diversity, Equity, and Inclusion
    At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organization with an increasingly agile workforce, were open to flexible working arrangements where appropriate.
    Department Global Publishing Gurugram, India Remote Status Hybrid Employment Type Full-time

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    Gurugram, India

    About Sage
    Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Our mission is building bridges to knowledge supporting the development of ideas through the research process to scholarship that is certified, taught, and applied.
    | |
    Sage is committed to the full inclusion of all qualified applicants. Accommodations will be made for any part of the interview process.
    Global Publishing Gurugram, India


    Peer Review Vendor Operations Supervisor

    If you re passionate about making a difference, value flexibility and autonomy, and are looking for a supportive and inclusive environment, consider making Sage your next career move.
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    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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    Section · 02

    Skills

    Dashboard DevelopmentAgilebusiness insightsCapacity managementEditorDashboardAnalyticsManuscriptHSSGSDOnboardingoperationsAdministrationOperations ManagementEquitycomplianceLife SciencesForecastingEditorial

    Section · Company

    About SAGE Publications

    SAGE Publications

    SAGE Publications

    Media & Entertainment

    201

    employees

    1965

    61 years old

    Thousand Oaks

    United States

    ₹6.6L PA avg

    Avg at SAGE Publications

    About

    SAGE is a global academic publisher of books, journals, and a growing suite of library products and services.

    Industries

    Media & EntertainmentMedia & Entertainment / Publishing

    Employee ratings

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    3.4/ 5

    Culture

    2.5

    Career growth

    1.8

    Work-life

    3.4

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