Peak Support Applicants - Career Page

Ubiquity Global Services · Not specified · onsite · Posted 42d ago

Not disclosedFresherfulltimeSourced from Foundit

About a minute. You'll make an account on the way through.

About this role

Skip To Job Description

View All Jobs

Available Position (Company name withheld)

Peak Support Applicants

Bogota, Colombia

Full Time

Student (High School)

Customer Care Representative

Responsibilities:

Be customer obsessed.
Manage each call interaction with our customers satisfaction as your number one priority.
Identify customers needs, clarify information, research every issue and provide solutions.
Inform customer by explaining procedures; answering questions; providing information.
Deliver on commitments, do what you say you will do.
Resolve the customer issue same day, at most within 24 hours.
Always provide correct information to the customer. Listen carefully to understand the true customer question.
Show empathy and respect with each customer interaction. We talk with a smile on our face.

Requirements:

High School diploma or equivalent required.
Passion for delivering a stand-out customer experience.
Excellent verbal and written communication skills.
Ability to ask probing questions and problem resolution skills.
Ability to follow instructions for specific customer resolutions tasks.
Ability to work within a high-pressure environment and maintain a positive interaction for the customer.
Intermediate proficiency with PC navigation while providing exceptional customer service.
Ability to read, write, speak and understand the English language in a business environment (85% - 90%).
Financial services or banking background preferred.
Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.

Share Apply

Apply for this position

Required*

// GTM Values For A/B Testing var EXP1_TWO_STAGE_APPLY_ENABLED = false; var EXP1_TWO_STAGE_APPLY_CHOSEN = false; window.resumeRequired = true;

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*

Submit Application

This website uses cookies and other analytics technologies.

By selecting Allow, you consent to the recording, use and sharing of your website activity by this website and its service providers.

AllowReject All

// Define Google Tag Manager script function runGoogleTagManagerScript() const gtmScript = document.createElement(script); gtmScript.async = true; gtmScript.src = https://www.googletagmanager.com/gtm.jsid=GTM-H9NR; const firstScript = document.getElementsByTagName(script)[0]; firstScript.parentNode.insertBefore(gtmScript,firstScript); // Set tracking consent to denied by default window.dataLayer = window.dataLayer || []; function gtag() dataLayer.push(arguments); gtag(consent, default, ad_user_data: denied, ad_personalization: denied, ad_storage: denied, analytics_storage: denied, wait_for_update: 500, ); dataLayer.push(gtm.start: new Date().getTime(), event: gtm.js); window.googleTagManager = window.dataLayer; // If consent has already been granted, load Google Tag Manager if (localStorage.getItem(trackingConsentGranted) === true) runGoogleTagManagerScript(); function grantConsent() // Store tracking consent preference and push update to Google Tag Manager localStorage.setItem(trackingConsentGranted, true); function gtag() googleTagManager.push(arguments); gtag(consent, update, ad_user_data: granted, ad_personalization: granted, ad_storage: granted, analytics_storage: granted ); // Load Google Tag Manager runGoogleTagManagerScript(); function denyConsent() // Store tracking consent preference and do not load Google Tag Manager localStorage.setItem(trackingConsentGranted, false); $([data-track-share-click]).click(function () googleTagManager.push( event: gaEvent, eventCategory: Share Job, eventAction: Click, eventLabel: $(this).data(track-share-click) + Share ); ); function initializeGainsightPX() // Get current page URL var currentURL = window.location.href; // Check if URL contains /apply/confirm/ if (currentURL.includes(/apply/confirm/)) return; // Exit function, do not proceed with initialization // Check to see if user id exists in sample population loading Gainsight PX var sessionID = fd4c28f3aef0f0d74437243ef32e66d0; var visitorType = guest; var samplePercentage = 1; var accountId = customer_20250117134646_8UULVYCYPWR66NNH; var accountName = ubiquityglobalservices; // Format signUpDate as YYYY/MM/DD const today = new Date(); const signUpDate = today.getFullYear() + / + String(today.getMonth() + 1).padStart(2, 0) + / + String(today.getDate()).padStart(2, 0); if (visitorType !== guest || __IdSampler.isIdInSamplePopulation(sessionID, samplePercentage)) // Load Gainsight Script (function (n, t, a, e) let i = aptrinsic; n[i] = n[i] || function () (n[i].q = n[i].q || []).push(arguments); ; n[i].p = e; let r = t.createElement(script); r.async = true; r.src = a + a= + e; let c = t.getElementsByTagName(script)[0]; c.parentNode.insertBefore(r, c); )(window, document, https://web-sdk.aptrinsic.com/api/aptrinsic.js, AP-D0FHNVQROUMO-2); // Send custom attributes including Account ID and Account Name aptrinsic(identify, id: sessionID, role: Visitor, signUpDate: signUpDate , id: accountId, name: accountName ); // Initialize Gainsight PX if the URL condition is met initializeGainsightPX(); window.NREUM||(NREUM=);NREUM.info=beacon:bam.nr-data.net,licenseKey:[phone removed],applicationID:29127175,transactionName:ZAcBYxEEXxICBkVRDV1NIEIQEV4MTARBSA5KTRNYEAxFCAwL,queueTime:0,applicationTime:41,atts:SEAWFVkeTE1BBBMCGU4f,errorBeacon:bam.nr-data.net,agent:'

Sourced from foundit

Skills

Intermediate proficiency with PC navigation