Job Summary
This entry level position in personal insurance claims focuses on delivering responsive customer support and accurate claim handling for policyholders in a hybrid work model. The role involves managing claim inquiries gathering information and coordinating resolution within rotational shifts while maintaining high service standards. Contributions help protect customers from financial loss and strengthen trust in the companys property and casualty offerings.
Responsibilities
Handle incoming personal insurance claim inquiries from customers and intermediaries by gathering detailed information and documenting interactions clearly to support efficient and fair claim resolutionAssist in initial claim intake by validating policy details coverage terms and loss circumstances to ensure accurate setup in the claims system and minimize processing delaysProvide empathetic customer service by explaining claim steps expected timelines and required documentation in simple terms to help customers feel informed and supported during stressful situationsCoordinate with internal claim handlers and support teams by sharing relevant facts and updates promptly to enable timely decisions and smooth end to end claim processingFollow established claims procedures and compliance guidelines closely by applying standard operating practices to safeguard data privacy and ensure adherence to regulatory expectationsUpdate claim records and customer communication logs regularly by entering clear and complete notes in the system to maintain transparency and enable seamless handoffs between rotational shift team membersCollaborate with peers and supervisors in a hybrid work environment by using digital tools and scheduled touchpoints to maintain alignment on work priorities and service expectationsRespond to status requests and service issues with a problem solving mindset by investigating concerns and suggesting practical next steps that improve customer experience and claim outcomesSupport continuous improvement initiatives by sharing observations about recurring service pain points and participating in process refinements that enhance efficiency and quality of claim handlingAdhere to rotational shift schedules by managing workload and communication timelines responsibly to ensure customers receive timely responses across different operating hoursUse basic data and trend insights from claim dashboards by identifying simple patterns in inquiries and claim types that can inform better guidance to customers and internal stakeholdersContribute to the organizations purpose by helping protect individuals and families from unexpected financial loss through accurate claims support that reinforces confidence in insurance protectionAlign day to day actions with broader societal impact by enabling fair and consistent claim experiences that strengthen trust in insurance services as a reliable safety net for communitiesQualifications
Demonstrate foundational knowledge of insurance domain concepts with the ability to understand personal insurance coverage and claim terminology even at early career stageShow strong customer service capability through clear communication patience and active listening skills that help address questions from diverse customers in a respectful mannerApply basic understanding of property and casualty insurance where available by recognizing typical loss scenarios and coverage triggers relevant to personal lines claimsUse digital systems and standard office tools comfortably to navigate claim platforms record interactions and manage information in a structured and organized wayExhibit adaptability to rotational shift requirements by planning personal routines and energy levels to consistently deliver attentive service across changing time slotsDisplay collaborative working style suited for a hybrid model by staying engaged through remote channels and onsite interactions while maintaining accountability for assigned tasksPursue ongoing learning in insurance claim practices and customer experience approaches by actively seeking feedback and training to build expertise during the first years in the roleCertifications Required
Preferred certification in insurance such as Associate in Claims or equivalent entry level insurance credential
