Payroll support

About Department:

Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.

Position Purpose :

Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team.

Preferred Functional Knowledge:

• Indian Payroll Knowledge

• Good Written & Verbal Communication

• Experience into Customer Support

Key Responsibility:

• Support clients on phone, email or remote support tools in using and deriving maximum value from the application

• Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value

• Proactively build strong customer relationships

• Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner

• Solutionize either through configurations or workarounds to address client specific requirements • Develop competence in the use of all the information systems used in implementation of the application

• Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process

Tools experience if any:

• Experience in GreytHR & Zendesk