Payroll Support Specialist

Job description

• Colliers People Performance operations in APAC run with SAP SuccessFactors HXM Application Suite modules, including Onboarding, Employee Central (EC), Employee Central Payroll (ECP), Performance and Goals, and Learning Management. As we continue to grow and expand, we are looking for an experienced Payroll Support Specialist to join our team in a newly created support role.
• The Payroll Support Specialist will be responsible for the daily functional support of the EC/ECP Payroll platform, contributing to and driving enhancements in payroll and payroll reporting functions. This is a hands-on role requiring support, technical work, testing, and deployment activities. The specialist will work closely with HR Business Partners, the Associate Director, HRIS, and key stakeholders within Payroll, Finance, and IT functions.
• The SAP SuccessFactors Employee Central Payroll Support Analyst is responsible for providing comprehensive support for the SAP SuccessFactors Employee Central and Payroll (ECP) systems.
• This role requires extensive experience in configuring Employee Central Payroll, ensuring seamless integration with payroll processes, and maintaining system efficiency. The analyst will collaborate with Client AMS Support Partner, HR, IT, and other stakeholders to optimise payroll operations and ensure compliance with Australian payroll regulations.

System Configuration and Maintenance

• Configure and maintain SAP SuccessFactors Employee Central Payroll (ECP) to meet business requirements and Australian Payroll Legislation.
• Ensure the accuracy and sustainability of payroll results for monthly, off-cycle adhoc, and ad-hoc payroll cycles.
• Design, configure, and test prototype and production payroll solutions to ensure seamless integration and functionality.

Technical Support and Troubleshooting

• Provide technical support for production and integration issues.
• Troubleshoot and resolve payroll-related issues, ensuring minimal disruption to payroll processes.
• Serve as a Tier 3 escalation point for payroll-related incidents and requests.

Business Requirements and Process Improvement

• Gather and document business requirements for payroll processes.
• Conduct gap analysis and process definition to identify areas for improvement.
• Develop and maintain functional specifications for changes or new features in the payroll system.

Testing and Quality Assurance

• Perform system integration testing and user acceptance testing.
• Write and execute test scripts to ensure the accuracy and reliability of payroll solutions.
• Manage system testing to ensure procedures are thoroughly tested before release.

Collaboration and Communication

• Work closely with payroll, finance, and HR business leads to prioritize, document, design, test, and implement changes and enhancements.
• Act as a liaison between technical teams and business owners for system updates, root cause analysis, and solution recommendations.
• Communicate effectively with stakeholders at various levels to ensure alignment and understanding of payroll processes and solutions.

Documentation and Training

• Document workflows of existing processes and recommend process improvements.
• Develop training materials and conduct training sessions for end-users on payroll processes and system functionalities.
• Maintain up-to-date documentation of system configurations, processes, and procedures.

Compliance and Best Practices

• Ensure compliance with Australian payroll business principles and requirements.
• Stay current with industry best practices and incorporate them into payroll processes and solutions.
• Monitor and ensure adherence to defined timelines and quality standards.

Continuous Improvement

• Identify and evaluate processes for continuous improvement opportunities.
• Make recommendations for process enhancements and implement plans to achieve improvements.
• Proactively approach problem-solving to identify potential issues and develop solutions.
• These responsibilities ensure that the SAP SuccessFactors Employee Central Payroll Support Analyst effectively supports Colliers Australian payroll operations, maintains system integrity, and drives continuous improvement in payroll processes