Payroll Service Delivery Analyst

Role & responsibilities

• Support the preparation and processing of US payroll, ensuring accurate, timely, and compliant payroll delivery.
• Validate payroll data, review transactions, and perform audit checks and reconciliations to maintain payroll accuracy and adherence to internal controls.
• Process garnishments, child support orders, tax levies, and other statutory deductions in accordance with regulatory requirements.
• Collaborate with HR, Finance, Global Payroll, and business partners to ensure employee data integrity and timely resolution of payroll-related inquiries.
• Support payroll tax administration, including multi-state tax considerations, employee tax updates, and compliance with federal, state, and local regulations.
• Assist with payroll reporting, month-end and quarter-end activities, reconciliations, and ad hoc requests from internal and external team members.
• Participate in payroll system testing, upgrades, enhancements, and projects involving Workday, Oracle Time & Labor (OTL), and related payroll applications.
• Contribute to continuous improvement initiatives, process standardization efforts, and operational excellence programs within the GCC.
• Maintain the highest standards of confidentiality, compliance, data integrity, and control adherence across all payroll activities.
• Provide cross-functional support and backup coverage to ensure continuity of payroll operations and service delivery.

This role requires

• Bachelors degree in Accounting, Finance, Human Resources, Business Administration, or a related subject area; equivalent experience considered.
• 4 - 10 years of payroll experience, with proven knowledge of payroll operations and payroll tax compliance.
• Understanding of federal, state, and local payroll tax regulations, multi-state payroll requirements, and applicable statutory compliance obligations.
• Experience processing payroll transactions, performing reconciliations, analyzing payroll data, and resolving payroll discrepancies.
• Proficiency with Microsoft Excel, including data analysis, reporting, and reconciliation activities.
• Familiarity with payroll and HRIS platforms such as Workday, Oracle, ADP, CloudPay, or similar systems.
• Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Effective communication and stakeholder management skills with the ability to collaborate across teams and functions.
• Experience supporting audits, compliance reviews, and internal control activities within payroll operations.
• Ability to manage multiple priorities in a fast-paced shared services or global operations environment.
• Payroll certifications such as CPP, FPC, or equivalent credentials preferred.
• Experience supporting US payroll operations within a Shared Services Center or Global Capability Center preferred.
• Ability to work a hybrid schedule and periodically align with US business hours to support payroll processing and team member requirements.