Payroll Operations Senior Analyst
Accenture · Mumbai · onsite · Posted 71d ago
Undisclosed5–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Skill required: Payroll - Payroll Process Design
Designation: Payroll Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
What would you do This role involves a deeper understanding of Payroll Admin and leveraging expertise to solve specific problems pertaining to payroll. The role includes managing and leading a team of employees, communicating company goals, safety practices, and deadlines to the team, motivating team members, assessing performance, and providing help to management, including hiring and training. The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members.
Primary Responsibilities / Accountabilities:
Delivery Client Management: Ensure adherence to designed processes, understand existing metrics, liaise with the Service Management Team, plan and monitor volume allocation strategies, create and implement governance mechanisms, ensure service measures and outcomes are met,
demonstrate strong customer service, manage service issues and escalations, create logical plans with realistic estimates, develop and maintain excellent relationships with internal and external clients, and ensure Business Continuity and Disaster Recovery Plans are up to date.
Subject Matter Expertise / Training / Updates / Quality / Documentation: In-depth understanding of Payroll Processes, support in Knowledge Transfer, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, escalate issues when necessary, and actively participate in process-related business meetings2.
OE OPEX Continuous Improvement: Liaise with the Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, and ensure process controls are followed.
Collaboration: Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders.
Team Management Team Development: Recruit and onboard new team members, ensure the team is adequately staffed, manage and improve people performance, create a performance-driven competitive culture, conduct regular training, engage with the team, perform talent reviews, develop subject matter experts, ensure succession planning, enhance team morale, and be the first point of contact for escalation and resolution.
What are we looking for Extensive experience in Payroll Processes
Clear understanding of existing metrics and how they are measured
Business Process Implementation
Strong MS Office and Excel skills
Client Interfacing skills (Email Phone)
English language proficiency
Proficiency with Business Excellence Practices
Excellent interpersonal skills
Strong customer orientation
Resilience and ability to work under pressure
Good organizational, prioritization, and multi-tasking skills
Analytical and problem-solving skills
High levels of confidentiality
Focus on high data accuracy and attention to detail
Ability to deal with customer complaints professionally
Basic leadership and coaching skills
Teamwork and collaboration
Self-driven
Flexibility to work in shifts
Results/target-oriented
Multi-cultural awareness
Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems
Your day to day interactions are with peers within Accenture
You are likely to have some interaction with clients and/or Accenture management
You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
Decisions that are made by you impact your own work and may impact the work of others
In this role you would be an individual contributor and/or oversee a small work effort and/or team
Please note that this role may require you to work in rotational shifts
QualificationAny Graduation
Designation: Payroll Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
Primary Responsibilities / Accountabilities:
demonstrate strong customer service, manage service issues and escalations, create logical plans with realistic estimates, develop and maintain excellent relationships with internal and external clients, and ensure Business Continuity and Disaster Recovery Plans are up to date.
What are we looking for
Roles and Responsibilities:
QualificationAny Graduation
Sourced from naukri
Skills
Customer ServiceService ManagementRecoverybusiness processprocess documentationbusiness continuityDisaster recoveryteamwork and collaborationBusiness Excellenceteam managementPayrollSuccession PlanningoperationsCoaching
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
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