Payroll Operations New Associate

Skill required: Payroll - Payroll Process Design
Designation: Payroll Operations New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
What would you do The HR Shared Services (HRSS) New Associate CL13 provides transactional HR support across the employee lifecycle. The role is responsible for processing HR requests, maintaining employee data accuracy, and responding to employee and manager queries in line with defined service level agreements (SLAs), quality standards, and compliance requirements. The associate works within established HR processes and systems to deliver consistent and positive employee experience.

Read, understand and analyze client processes as per the business rules

Execute the process accurately and timely as a hands-on processor

Escalate issues and seek advice when faced with complex issues/problems

Participate in client conference calls and understand the process change

Ensure LWIs are followed and updated regularly and train the team members on process updates

Understand Root Cause Analysison issues faces and suggest appropriate corrective action for current remediation and future control

Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls

Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent

Update process metrics on daily basis and maintain MIS

Always demonstrate the highest level of customer service

Pay close attention to detail and follow through to resolve any outstanding issues

Goes beyond immediate requests and activities to ensure both own and related tasks are completed
What are we looking for

Basic to working knowledge of HR operations and employee lifecycle processes

Exposure to HR systems such as Workday and case management tools (e.g., ServiceNow)

Strong attention to detail and data accuracy

Good written and verbal communication skills

Customer centric mindset with ability to work in an SLA driven environment

Resilient and able to work under pressure

Teamwork collaboration

Multi-cultural awareness

Prior experience in HR Shared Services or HR Operations

Understanding compliance, controls, and data privacy requirements

Knowledge of SuccessFactors, SAP would be a plus
Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation