Payroll Operations Analyst

Skill required: Payroll - Payroll Process Design
Designation: Payroll Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do This role involves a deeper understanding of Payroll Admin and leveraging expertise to solve specific problems related to payroll. Responsibilities include training and developing the team s functional knowledge, administering satisfaction surveys, and providing general support to client employees and communication.oRead, understand, and analyze client processes as a subject matter expert.oExecute processes accurately and timely as a hands-on processor.oMaster the given process and help team members overcome process-related queries.oEscalate issues and seek advice when faced with complex problems.oPay close attention to the quality of written and verbal English skills within the team.oCreate logical plans, realistic estimates, and schedules for activities or project segments.oEnsure LWIs are followed and updated regularly and train team members on process updates.oMaintain, validate, and update process documentation to ensure compliance.oPerform "Root Cause Analysis" on issues and suggest appropriate corrective actions.oPropose process improvement ideas to reduce time, improve accuracy, or enhance controls.oParticipate in knowledge transfer of any process/client and acquire in-depth knowledge as an SME.oParticipate in various internal or client initiatives related to the process.oUnderstand existing performance metrics, how they are measured, and improve the measurement system.
What are we looking for Knowledge of Payroll Processes.SuccessFactors experience is a plus.HR Domain certification/Payroll Certification is a plus.Strong MS Office and Excel skills.Excellent interpersonal skills to build effective relationships with stakeholders at all levels.Strong customer orientation with high responsiveness to urgent requests or troubleshooting.Resilience and ability to work under pressure.Good organizational, prioritization, and multi-tasking skills to meet deadlines.Analytical and problem-solving skills.High levels of confidentiality.Attention to detail and quality-driven in communications and system transactions.Ability to handle customer complaints professionally and escalate when appropriate.Basic leadership and coaching skills.Teamwork and collaboration.Self-driven and flexible to work in shifts.Results/target-oriented.Multi-cultural awareness.Client interfacing skills (Email Phone): Good email etiquette, strong email drafting and keyboard skills, and good phone etiquette/technique.
Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problemsYour day to day interaction is with peers within Accenture before updating supervisorsIn this role you may have limited exposure with clients and/or Accenture managementYou will be given moderate level instruction on daily work tasks and detailed instructions on new assignmentsThe decisions you make impact your own work and may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of workPlease note that this role may require you to work in rotational shifts


Qualification
Any Graduation