Payroll Associate

Company Overview:

Lumber is an all-in-one construction workforce management platform that seamlessly streamlines payroll, time tracking, safety, compliance, field productivity, rewards, and recognition for building contractors.

Job Title: Jr. US Payroll Associate

Location: Remote (US shift-timings)

Department: Customer Success

Work Experience Required : 1 - 4 years in US Payroll

Role & Responsibilities:

● Assist in onboarding new US payroll clients by supporting the migration process or setting up payroll from scratch.

● Support accurate payroll processing on a weekly, bi-weekly, or semi-monthly schedule, depending on client requirements.

● Help identify and resolve payroll discrepancies under supervision and document resolutions accurately.

● Support management of employee benefits like health plans and 401(k) contributions.

● Answer basic queries about taxes, pay stubs, W-2s, and forms (W-4/W-9).

● Maintain and enhance internal knowledge repositories, onboarding resources, standard operating procedures (SOPs), and support documentation to ensure process consistency.

● Analyze client feedback, identify improvement opportunities, and share actionable insights to strengthen payroll delivery, onboarding effectiveness, and the overall customer experience.

Requirements:

● B.com graduates with overall 85% throughout their academic qualification.

●Minimum 2-4 years of experience in US payroll processing, HRIS, onboarding/offboarding, and support.

● CPA Certification required (Added as advantage).

● Basic understanding of MS Excel or payroll software is a plus.

● Strong attention to detail, analytical skills, and a willingness to learn.

● Effective written and verbal communication skills.

● Ability to work collaboratively in a fast-paced environment and handle multiple tasks efficiently.