Payroll and Compliance Manager

Key Responsibilities:

1) Team Management

• To manage an operational delivery team of colleagues >6. For the team ensure you are:
• Holding at least monthly one to one meeting
• You have provided colleagues with their job description, and they understand what is required from them and how performance will be measured
• You are holding at least a weekly team briefing and team members are also consistently reviewing Teams sites and channels required for their roles.

• To ensure your team deliver the required levels of service performance to clients including, accuracy, timeliness of responses to emails / tickets, SLAs. 
• To ensure all work undertaken by your team is documented and team’s members know where to access this information and use it as part of their roles. 
• To immediately respond to any client escalations. Resolve the problem and take the necessary actions to prevent it occurring again. Immediately log any service failures

3) Financial performance

• To help identify new revenue opportunities with clients.
• To ensure costs are managed and team member productivity targets are achieved.
•  To support in the collection of receivables from clients and follow instructions as to when to stop client service due to outstanding receivables.

• Through resource optimisation, process improvements and effective cost control achieve margin and productivity targets.

• Ensure all colleagues in the service line are operation according to the required SOPs and are effectively trained.
• Mitigate any work being undertaken outside of the core processing systems and the use of emails with attachments.
•  Ensure any compliance incidents are reported and resolved correctly