Payments Pricing & Operations Analyst II

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is looking for a Payments Pricing & Operations Analyst II to play an integral role in scaling Toast’s rapidly growing business. You will be responsible for payments pricing analyses for existing customers, and for communication via email and phone with existing customers regarding payments pricing. You will also support the Sales team as a Payments subject matter expert by prioritizing custom payment rate requests, analyzing card processing statements, advising sales on deal pricing strategy, and communicating with sales reps in a timely and professional manner. Analyst II’s are also responsible for representing Toast Payments in cross-functional strategic projects, providing analytics support, escalating to management when necessary, tracking operational metrics and presenting to department leaders.

A day in the life (Responsibilities):

Responsible for effective internal & external communications, including existing customer pricing negotiation, pricing enablement, billing inquiries

Become an expert in understanding card processing pricing including various market pricing strategies, interchange fees, network/scheme fees and other processing fees

Perform advanced payments pricing analyses for new business opportunities and existing customers, setting and/or approving processing rates which directly impact Toast revenue

Support the sales team as a subject matter expert regarding Toast’s payment solutions in addition to pricing

Manage and improve upon all operational processes that touch Toast Payments

Support and partner with Sales Enablement on Payments education initiatives

Support optimizing internal business operations for scale

Use of Salesforce, Excel, Powerpoint and SQL on a daily basis

What you'll need to thrive (Requirements):

Bachelor's Degree in Finance, Business or related fields required

2-4 years of experience in an analytical or operations position, preferably with a customer facing component including communications via email, phone, and video

Proven capacity to navigate complex and difficult customer conversations, maintaining professionalism while driving to a positive resolution.

Strong Excel/Google Sheets skills; ability to understand and work with financial models

Experience preparing comprehensive presentation materials and decks for multilevel stakeholders across an organization

Experience contributing to department level strategic initiatives from conception to delivery

Demonstrated experience identifying potential process improvement opportunities to derive operational efficiencies 

Excellent organizational, time management & verbal/written communication skills

A great sense of accuracy and problem-resolution skills

Ability to manage multiple competing priorities in a high growth, fast-paced environment

An inquisitive nature and a mathematical/analytical mind

What will help you stand out (Nonessential Skills/Nice to Haves):

Experience in the card processing industry

Experience in Relationship Management or other similar client facing function 

Experience working with large data sets and querying relational databases via SQL, and leveraging analytics tools such as Sigma or Hex 

Experience in a high growth tech company

Experience using Salesforce or another Customer Relationship Management System (CRM) and related reports and dashboards

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at  https://careers.toasttab.com/toast-benefits .

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy .

Zone A $72,000 — $115,000 USD

Zone B $63,000 — $101,000 USD

Zone C $57,000 — $91,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region:  https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast .

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com .

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.