Payments Operations Analyst I

About Us: DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center. http://www.dailypay.com/press

THE ROLE:

As a Payment Operations Analyst, you will execute on high-volume, data-rich processes as a member of our Core Payments Operations team. We are seeking an analytical, collaborative, and detail-oriented self-starter to join our growing Core Payments team. You will work cross-functionally with ops-loss operations, client success and support, customer solutions, and all other internal departments to ensure payments are processed successfully and issues resolved timely. 

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

Shift Pattern: Monday to Friday, 8AM CT - 5PM CT

HOW YOU WILL MAKE AN IMPACT:

• Process high-volume payment files and perform complex user account reconciliations with a high degree of accuracy and attention to detail

• Consume and analyze data from multiple internal and external sources to troubleshoot and resolve payment processing issues.

• Work cross-functionally with internal teams to ensure payment processing.

• Identify, investigate, and resolve payment and product issues by utilizing the available systems and tools. Escalate to appropriate stakeholders as needed.

• Investigate unique user use cases to identify friction points, providing data-backed recommendations for iteration on existing operational workflows.

• Contribute to departmental efficiency by identifying and suggesting improvements to standard operating procedures (SOPs).

• Work on ad hoc projects/operational tasks for the payments team as needed.

• Adhere to departmental standards for accuracy, efficiency and SLAs

WHAT YOU BRING TO THE TEAM:

• Bachelor’s degree with 1+ Years of experience in Payments, Financial Operations, or Banking

• Ability to take initiative and be a proactive problem solver

• Strong Excel, project management and analytical skills with a high level of attention to detail

• Ability to adapt and thrive in a fast-paced team environment

• Clear and concise communication skills, with the ability to translate technical payment issues for non-technical internal stakeholders

• Flexibility to work outside of normal business hours may be required

WHAT WE OFFER:

• Exceptional health, vision, and dental care

• Opportunity for equity ownership

• Life and AD&D, short- and long-term disability

• Employee Assistance Program

• Employee Resource Groups

• Fun company outings and events

• Unlimited PTO

• 401K with company match

High-performing cultures aren't built in silos, they thrive on partnership. At DailyPay, we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don’t live “single-issue lives,” and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.

In our high-trust environment, we empower you to Challenge Norms. We’ve created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results.

We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you’ll find it here.

If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.