Payment Processor (Operations)

Payment Processor 

Location - Pune

Shift Timing - 12am midnight/ 4:30am IST

The Payments Processor is responsible for executing operational processes to ensure accurate and timely delivery of services in line with business requirements, quality standards, and Service Level Agreements (SLAs). The role includes processing transactions, resolving queries, and supporting end-to-end workflows while maintaining a strong focus on accuracy, efficiency, and client experience.

Key Responsibilities: -

Operations & Processing

• Process transactions (e.g., payments, reconciliations, data updates) in line with procedures and deadlines.
• Review and validate information from internal and external parties to ensure accuracy and completeness.
• Monitor and manage work queues, inboxes, and intake channels to meet SLA commitments.
• Follow established procedures and controls to ensure consistent and reliable processing. Investigations, Quality & Improvement
• Investigate transaction issues, discrepancies, and exceptions, ensuring timely resolution.
• Resolve queries through internal systems or communication channels, escalating when necessary.
• Perform regular checks to ensure accuracy and identify any processing gaps.
• Identify opportunities to improve processes and reduce inefficiencies.
• Support implementation of process updates and improvements.

Collaboration & Communication

• Collaborate with internal teams to ensure smooth workflow and issue resolution.
• Liaise with stakeholders and partners to support transaction processing and investigations.
• Communicate clearly and professionally in written and verbal formats.
• Provide updates on progress, issues, and risks where required.

Learning & Development

• Build knowledge of operational processes, systems, and tools.
• Adapt to new processes, systems, and business requirements.
• Participate in training and development activities.

Key Skills & Competencies Operational & Technical: Process understanding, attention to detail, accuracy. Problem Solving: Analytical thinking and issue resolution. Communication: Clear written and verbal skills, teamwork. Personal Effectiveness: Organization, adaptability, ability to work in a fast-paced environment.

Qualifications & Experience

• Bachelor’s degree (or final-year student) in Business, Finance, Economics, or related field preferred.
• Experience in operations, processing, or shared services is an advantage.
• Knowledge of currency requirements, payment formatting and banking payment networks such as SWIFT, local clearing systems is considered a strong advantage.
• Bank account and customer account balance reconciliation experience is preferred.
• Knowledge of compliance operations or related fields with the experience in payments, screenings, sanctions, or AML preferred.
• Ability to learn quickly and work in a fast-paced, high-volume environment.
• Fluent spoken and written English.

Tools & Technical Skills

• Proficiency in MS Office (Excel, Word, Outlook).
• Familiarity with operational and case management systems is an advantage.

Success Indicators

• Accurate and timely processing of tasks.
• Achievement of SLAs and quality standards.
• Effective resolution of issues and queries.
• Positive collaboration with stakeholders.
• Continuous improvement in performance and efficiency.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction.

Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

Competitive salary

Opportunity to earn an annual bonus

Great career growth and development opportunities in a global organization

A flexible approach to work

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