Payment Lifecycle Associate I

Join a team shaping the future of digital payments and drive your professional growth. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.

As a Payment Lifecycle Associate I within Payments Operations, you will enhance our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions, while managing payment processing across various products to ensure smooth fund transfers and reconcile purchase and sales options, futures, or securities. Leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness, you will ensure the security and efficiency of our payment lifecycle. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, while your strategic planning skills will guide our direction and resource allocation decisions. Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize our operations.

Job responsibilities

• Provide overall supervision / leadership to the staff during their shift operating window.
• Monitor and report shift and site/ shift performance.
• Review staffing and volume trends to ensure the optimal capacity plan is in place.
• Foster information sharing so that continuity of data exists within the site and across the business.
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
• Regular reviews of procedures assuring new processes are documented.
• Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Deva team that is responsive to dynamic organizational and operational changes.
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
• Review complex and aging inquiries which require a higher level of technical expertise, the escalation of risk items and customer issues.

• Masters Degree (e.g. CA, ICWA, MBA) with minimum 3 years of post-qualification experience in a similar environment; or Graduate with minimum 6 years of Financial Operations Processing/Investigations experience, including team management experience in a similar environment
• Experience and a good working knowledge of various aspects of International Payment Processing Operations & /or Investigations and Compensations function.
• Good Knowledge of SWIFT & international payment conventions & practices is a must.
• Good project management, and analytical skills.
• Good knowledge of MS Access, Excel, PowerPoint, and Word.
• Experience of working / partnering with Risk, Audit and Compliance to meet the overall organizational plans.
• Able to demonstrate Customer/Stakeholder focus by handling varied levels/ complexities of client contacts and issues

• Prior Experience in Client and Third party banks investigations/Compensations for Multicurrency payments will be an added advantage
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes