Patient Support Supervisor

🌟 Patient Support Supervisor (Specialty Pharmacy)

📍 Location: Remote – supporting Northeast (EST Zone)

 

🚀 About the Role

Shields Health Solutions is seeking a Patient Support Supervisor to lead a high-performing team within our Patient Support Center. This is an ideal opportunity for a motivated, service-oriented leader with a background in pharmacy or healthcare operations who thrives in a fast-paced, growth-focused environment.

The ideal candidate is a results-driven self-starter who is passionate about patient care, team development, and operational excellence, with proven experience managing front-line employees and driving performance.

 

💼 Position Summary

The Patient Support Supervisor is a key leadership role responsible for overseeing daily operations of a Patient Support team and ensuring patients receive medications efficiently, accurately, and on time.

This role partners closely with internal teams and hospital stakeholders to:

Meet service level agreements (SLAs)

Ensure adoption of best practices

Drive team performance, engagement, and development

 

🔑 Key Responsibilities

👥 Team Leadership & Operations

Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support

Provide ongoing performance management, training, and mentorship

Manage staffing, scheduling, PTO, and time reporting (ADP)

Step in to support workload during peak or short-staffed periods

🏥 Patient & Partner Coordination

Ensure patients receive medications on time and without barriers

Partner with hospital/clinic stakeholders through regular meetings and collaboration calls

Maintain strong working relationships with pharmacy and clinical teams

📊 Workflow & Performance Management

Monitor and ensure achievement of service level metrics and quality standards

Conduct audits, oversee system workflows, and manage responsiveness to incoming requests

Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams

🔄 Process Improvement & Support

Identify and implement operational improvements and best practices

Support data, analytics, contracting, and special projects

Provide troubleshooting, guidance, and issue resolution for team members and partners

⚙️ Administrative & Coordination

Assist with hiring, onboarding, training coordination, and system access setup

Maintain confidentiality of sensitive patient and business data

 

✅ Qualifications

📜 Licensure & Experience

Active Pharmacy Technician license/registration (state-specific)

National certification (CPhT) required

3+ years pharmacy technician experience (specialty pharmacy preferred)

Prior leadership experience (formal or informal) strongly preferred

🎓 Education

High School Diploma or GED (required)

Bachelor’s degree (preferred or in progress)

Leadership/management training (preferred)

💡 Skills & Competencies

Strong leadership, communication, and team development skills

Ability to influence, collaborate, and drive results across teams

Solid operational and analytical skills; ability to identify trends and improve performance

Proficiency in Microsoft Excel and Word (data analysis, reporting)

Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred)

Highly organized, detail-oriented, and patient-focused

Ability to manage multiple priorities and maintain confidentiality

🌍 Additional Requirements

Ability to lead both remote and on-site teams

Willingness to travel up to 20% (if outside core locations)

 

🎯 Why Join Shields?

🌱 Fast-growing leader in specialty pharmacy

❤️ Mission-driven, patient-first culture

📈 Strong career growth and leadership development opportunities

🤝 Collaborative and supportive environment

 

🔍 SEO Keywords

Patient Support Supervisor, Pharmacy Supervisor, Specialty Pharmacy, Pharmacy Technician Supervisor, Healthcare Operations, Patient Access, Prior Authorization, Medication Adherence, Care Coordination, Patient Support Center, Pharmacy Team Lead California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice  and Privacy Policy .  

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