Patient Support Coordinator

JOB DESCRIPTION – PATIENT SUPPORT COORDINATOR

Salary 25-30 k

Job Summary

We are looking for a compassionate, well-organized, and digitally skilled Patient Support Coordinator to support patient engagement, treatment continuity, holistic wellbeing initiatives, and digital communication activities.

The role will involve patient communication, follow-ups, digital coordination, documentation, content creation, webinar coordination, and social media/patient group management. Candidates with a healthcare background and an interest in content creation and digital communication are strongly preferred.

Key Responsibilities

Conduct patient reminder and follow-up calls to support treatment continuity and patient adherence.

Communicate with patients empathetically and build trust-based, long-term relationships.

Manage and monitor WhatsApp patient groups for wellness updates and engagement activities.

Coordinate online webinars related to patient holistic wellbeing, including scheduling, invitations, reminders, and basic technical support.

Assist in creating engaging and patient-friendly content for patient awareness, wellness programs, webinars, and community engagement.

Manage patient registrations and attendance for webinars and digital wellness sessions.

Act as a point of contact for patients during webinars and address coordination-related queries.

Maintain accurate patient interaction records, follow-up trackers, and engagement reports using MS Excel.

Document patient feedback and participation insights from wellness initiatives and webinars.

Participate in and assist with online meetings with internal teams and healthcare professionals.

Ensure all patient communication complies with company SOPs, confidentiality standards, and applicable regulatory guidelines.

Eligibility & Requirements

Diploma or Degree in Pharmacy, Nursing, Life Sciences, or any healthcare-related field.

1–3 years of experience in patient care, healthcare coordination, wellness programs, or pharma/nursing support roles.

Working knowledge of MS Excel for data tracking and reporting.

Comfortable using Zoom, Google Meet, and MS Teams.

Experience managing WhatsApp-based patient communication or support groups.

Excellent communication skills with a high level of empathy, patience, and a patient-centric mindset.

Passion for patient wellbeing and holistic care initiatives.

Interest or experience in content creation and social media management will be an added advantage.

Ideal Candidate

The ideal candidate should be empathetic, patient-focused, digitally comfortable, organized, and capable of managing multiple patient engagement and coordination activities while maintaining confidentiality and professionalism.

Contact :- AMI PLACEMENT SERVICES

Kavya Gupta [phone removed] , [phone removed] WhatsApp

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