Patient Service Executive

Role Overview

As a Patient Service Executive at EzeeHealth, you will play a key role in ensuring patients receive the right care at the right time. You'll serve as the primary point of contact between patients, doctors, and partner hospitals guiding patients through their healthcare journey, from initial consultation to treatment coordination and follow-ups.

Key Responsibilities

• Serve as the liaison between patients, doctors, and hospitals to ensure smooth communication and coordination of care.
• Help patients understand their diagnosis, treatment options, and referral processes.
• Schedule and confirm appointments, consultations, and procedures with relevant specialists.
• Coordinate with hospital and clinic teams for timely updates on patient cases and reports.
• Maintain accurate and confidential patient records in the system.
• Provide empathetic support to patients and families, ensuring they feel informed and cared for.
• Track patient progress and follow up post-treatment to ensure satisfaction and continuity of care.
• Collaborate with internal teams to resolve escalations or logistical challenges efficiently.