Patient Relationship Executive
Eye-Q Vision Pvt Ltd · Hisar · onsite · Posted 30d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description:
As a Patient Relationship Executive at Eye-Q Eye Hospitals, you will be the primary point of contact for patients, ensuring a positive and seamless experience throughout their journey. Your responsibilities will include managing patient inquiries, scheduling appointments, and providing detailed information about services offered. You will assist in resolving any patient concerns or complaints and maintain accurate patient records. Building strong relationships with patients and providing exceptional customer service will be vital to your role. You will work closely with medical staff to ensure that patients receive the care and attention they need.
Key Responsibilities:
- Greet and assist patients in a friendly and professional manner
- Manage appointment scheduling and follow-ups
- Respond to patient inquiries via phone, email, and in-person
- Provide patients with information about treatments, procedures, and hospital policies
- Address and resolve patient concerns or issues promptly
- Collaborate with medical staff to ensure a smooth patient experience
- Maintain accurate and confidential patient records
- Help in gathering patient feedback for continuous improvement
- Promote hospital services and provide information on insurance and billing
Skills Required:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to empathize with patients and understand their needs
- Organizational skills with a keen attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
Tools Required:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with patient management software or electronic health records (EHR) systems
- Familiarity with communication tools and customer relationship management (CRM) software
- Basic knowledge of healthcare terminology and billing processes
As a Patient Relationship Executive at Eye-Q Eye Hospitals, you will be the primary point of contact for patients, ensuring a positive and seamless experience throughout their journey. Your responsibilities will include managing patient inquiries, scheduling appointments, and providing detailed information about services offered. You will assist in resolving any patient concerns or complaints and maintain accurate patient records. Building strong relationships with patients and providing exceptional customer service will be vital to your role. You will work closely with medical staff to ensure that patients receive the care and attention they need.
Key Responsibilities:
- Greet and assist patients in a friendly and professional manner
- Manage appointment scheduling and follow-ups
- Respond to patient inquiries via phone, email, and in-person
- Provide patients with information about treatments, procedures, and hospital policies
- Address and resolve patient concerns or issues promptly
- Collaborate with medical staff to ensure a smooth patient experience
- Maintain accurate and confidential patient records
- Help in gathering patient feedback for continuous improvement
- Promote hospital services and provide information on insurance and billing
Skills Required:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to empathize with patients and understand their needs
- Organizational skills with a keen attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
Tools Required:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with patient management software or electronic health records (EHR) systems
- Familiarity with communication tools and customer relationship management (CRM) software
- Basic knowledge of healthcare terminology and billing processes
Sourced from foundit
Skills
Basic knowledge of healthcare terminology and billing processesProficiency in Microsoft Office Suite