Patient Relationship Executive

Responsibilities

• 1. Guide and counsel patients on treatment plans, with a primary focus on financial aspects as advised by the consulting doctor.
• 2. Clearly explain the cost structure involved throughout the IVF treatment journey.
• 3. Ensure proper documentation of financial counselling, including obtaining signed acknowledgements from patients.
• 4. Act as a single point of contact for patients recommended for IVF treatment.
• 5. Support patients across the entire lifecycle-from initial counselling to treatment initiation and completion.
• 6. Build trust and maintain strong patient relationships through continuous engagement.
• 7. Ensure timely and consistent follow-ups with patients to encourage continuity of care.
• 8. Schedule appointments and provide reminders at least one day prior to patient visits.
• 9. Track and update patient visit status regularly.
• 10. Maintain accurate and up-to-date records of patient consultations, counselling sessions, and treatment decisions.
• 11. Record patient feedback and follow-up outcomes systematically.
• 12. Prepare periodic reports on patient engagement and follow-up status.
• 13. Work closely with doctors and internal teams to ensure effective patient handholding and engagement.

Requirements

• Qualification: Graduate
• Experience: Minimum 1 Year Experience in IVF Industry
• Good Communication Skills

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